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    Very bad sketchup problem

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    • thomthomT Offline
      thomthom
      last edited by

      New computers doesn't usually come with the latest drivers.
      Ask your IT department to do it.

      Thomas Thomassen — SketchUp Monkey & Coding addict
      List of my plugins and link to the CookieWare fund

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      • P Offline
        Peterbilt1993
        last edited by

        hmm i see thats good 2 no..so ur saying thats the only problem it could be?

        SW16

        My Warehouse link: https://3dwarehouse.sketchup.com/user.html?id=u92a62fb3-fd89-42e5-b424-55d0babc2274

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        • thomthomT Offline
          thomthom
          last edited by

          To test - disable hardware acceleration in SU. If the problem disappear, then it's the graphic card drivers.

          Thomas Thomassen — SketchUp Monkey & Coding addict
          List of my plugins and link to the CookieWare fund

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          • P Offline
            Peterbilt1993
            last edited by

            srry seeming dumb how exactly do u do that?

            SW16

            My Warehouse link: https://3dwarehouse.sketchup.com/user.html?id=u92a62fb3-fd89-42e5-b424-55d0babc2274

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            • thomthomT Offline
              thomthom
              last edited by

              Window -> Preferences -> OpenGL

              Thomas Thomassen — SketchUp Monkey & Coding addict
              List of my plugins and link to the CookieWare fund

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              • thomthomT Offline
                thomthom
                last edited by

                hm..
                what graphic card is it?

                Maybe you can try the "Correct reversed picking driver bug" checkbox as well...

                Thomas Thomassen — SketchUp Monkey & Coding addict
                List of my plugins and link to the CookieWare fund

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                • P Offline
                  Peterbilt1993
                  last edited by

                  hey thanks man alot! i think i have fixed it..i just unchecked that hardware acceleration it works just like it does at home...

                  SW16

                  My Warehouse link: https://3dwarehouse.sketchup.com/user.html?id=u92a62fb3-fd89-42e5-b424-55d0babc2274

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                  • J Offline
                    Jim
                    last edited by

                    @thomthom said:

                    hm..
                    what graphic card is it?

                    Maybe you can try the "Correct reversed picking driver bug" checkbox as well...

                    Just a note this bug was fixed, and this is option no longer available in SketchUp as of version 7 (or maybe 7.1?)

                    Hi

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                    • S Offline
                      sketchup guide jody
                      last edited by

                      Looks like you guys got it all figured out, the issue is exactly that the video card isn't handling OpenGL properly. There are several potential gotchas that can lead to this behavior:

                      1. Video card just doesn't support OpenGL (Intel video cards, boo!)
                      2. The OS driver doesn't support OpenGL (Windows Vista, boo!)
                      3. The manufacturer video card driver doesn't properly handle OpenGL.
                      4. The video card is old, supports OpenGL, but doesn't have a current driver.

                      The fixes, as stated already, are to get the most current driver for the video card directly from the manufacturer or just Disable Hardware Acceleration. This problem wasn't a "Reverse Driver Picking" issue but specific to the driver recognizing the face altogether. Its been around for years and just changes a little as the video cards evolve. Glad its all working properly now!

                      Jody Gates
                      SketchUp Support

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                      • GaieusG Offline
                        Gaieus
                        last edited by

                        @unknownuser said:

                        1. Video card just doesn't support OpenGL (Intel video cards, boo)

                        I'd bet this is the issue. Remember him saying

                        @peterbilt1993 said:

                        its doin this on my school laptop

                        Now I'd bet it is a kind of "cheap" lappy with an integrated chipset only.

                        Gai...

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                        • P Offline
                          Peterbilt1993
                          last edited by

                          yeah its small and idk it sure isnt taking much to slow it down..i dont like it but at least this problem is fixed i can at least make stuff on it now lol ...thanks again guys.

                          SW16

                          My Warehouse link: https://3dwarehouse.sketchup.com/user.html?id=u92a62fb3-fd89-42e5-b424-55d0babc2274

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                          • R Offline
                            rickgraham
                            last edited by

                            @remus said:

                            First thing to do is upgrade your graphics card drivers. Report back if the problem persists after that.

                            Pardon me for jumping in.

                            I have some problems sometimes when zooming around. My model disappears. If I perform a zoom extents it is fine, but is a minor inconvenience.

                            So, I have a Macbook Pro (laptop) that I purchased this past June. How would I go about to upgrade drivers on that when I click on Mac Update, it reports no drivers available. And further, the MBP has 2 video cards in it.

                            I'm still a SU newbie but have been perplexed by this for a while now and thought I'd ask.

                            Thanks,

                            Rick

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                            • thomthomT Offline
                              thomthom
                              last edited by

                              Maybe your model is very large, or located far away from the origin.

                              Thomas Thomassen — SketchUp Monkey & Coding addict
                              List of my plugins and link to the CookieWare fund

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