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Very bad sketchup problem

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  • T Offline
    thomthom
    last edited by 2 Dec 2009, 17:22

    New computers doesn't usually come with the latest drivers.
    Ask your IT department to do it.

    Thomas Thomassen — SketchUp Monkey & Coding addict
    List of my plugins and link to the CookieWare fund

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    • P Offline
      Peterbilt1993
      last edited by 2 Dec 2009, 17:24

      hmm i see thats good 2 no..so ur saying thats the only problem it could be?

      SW16

      My Warehouse link: https://3dwarehouse.sketchup.com/user.html?id=u92a62fb3-fd89-42e5-b424-55d0babc2274

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      • T Offline
        thomthom
        last edited by 2 Dec 2009, 17:30

        To test - disable hardware acceleration in SU. If the problem disappear, then it's the graphic card drivers.

        Thomas Thomassen — SketchUp Monkey & Coding addict
        List of my plugins and link to the CookieWare fund

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        • P Offline
          Peterbilt1993
          last edited by 2 Dec 2009, 17:42

          srry seeming dumb how exactly do u do that?

          SW16

          My Warehouse link: https://3dwarehouse.sketchup.com/user.html?id=u92a62fb3-fd89-42e5-b424-55d0babc2274

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          • T Offline
            thomthom
            last edited by 2 Dec 2009, 17:54

            Window -> Preferences -> OpenGL

            Thomas Thomassen — SketchUp Monkey & Coding addict
            List of my plugins and link to the CookieWare fund

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            • T Offline
              thomthom
              last edited by 2 Dec 2009, 17:54

              hm..
              what graphic card is it?

              Maybe you can try the "Correct reversed picking driver bug" checkbox as well...

              Thomas Thomassen — SketchUp Monkey & Coding addict
              List of my plugins and link to the CookieWare fund

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              • P Offline
                Peterbilt1993
                last edited by 2 Dec 2009, 17:57

                hey thanks man alot! i think i have fixed it..i just unchecked that hardware acceleration it works just like it does at home...

                SW16

                My Warehouse link: https://3dwarehouse.sketchup.com/user.html?id=u92a62fb3-fd89-42e5-b424-55d0babc2274

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                • J Offline
                  Jim
                  last edited by 2 Dec 2009, 18:11

                  @thomthom said:

                  hm..
                  what graphic card is it?

                  Maybe you can try the "Correct reversed picking driver bug" checkbox as well...

                  Just a note this bug was fixed, and this is option no longer available in SketchUp as of version 7 (or maybe 7.1?)

                  Hi

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                  • S Offline
                    sketchup guide jody
                    last edited by 2 Dec 2009, 19:33

                    Looks like you guys got it all figured out, the issue is exactly that the video card isn't handling OpenGL properly. There are several potential gotchas that can lead to this behavior:

                    1. Video card just doesn't support OpenGL (Intel video cards, boo!)
                    2. The OS driver doesn't support OpenGL (Windows Vista, boo!)
                    3. The manufacturer video card driver doesn't properly handle OpenGL.
                    4. The video card is old, supports OpenGL, but doesn't have a current driver.

                    The fixes, as stated already, are to get the most current driver for the video card directly from the manufacturer or just Disable Hardware Acceleration. This problem wasn't a "Reverse Driver Picking" issue but specific to the driver recognizing the face altogether. Its been around for years and just changes a little as the video cards evolve. Glad its all working properly now!

                    Jody Gates
                    SketchUp Support

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                    • G Offline
                      Gaieus
                      last edited by 3 Dec 2009, 09:56

                      @unknownuser said:

                      1. Video card just doesn't support OpenGL (Intel video cards, boo)

                      I'd bet this is the issue. Remember him saying

                      @peterbilt1993 said:

                      its doin this on my school laptop

                      Now I'd bet it is a kind of "cheap" lappy with an integrated chipset only.

                      Gai...

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                      • P Offline
                        Peterbilt1993
                        last edited by 3 Dec 2009, 14:53

                        yeah its small and idk it sure isnt taking much to slow it down..i dont like it but at least this problem is fixed i can at least make stuff on it now lol ...thanks again guys.

                        SW16

                        My Warehouse link: https://3dwarehouse.sketchup.com/user.html?id=u92a62fb3-fd89-42e5-b424-55d0babc2274

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                        • R Offline
                          rickgraham
                          last edited by 3 Dec 2009, 15:20

                          @remus said:

                          First thing to do is upgrade your graphics card drivers. Report back if the problem persists after that.

                          Pardon me for jumping in.

                          I have some problems sometimes when zooming around. My model disappears. If I perform a zoom extents it is fine, but is a minor inconvenience.

                          So, I have a Macbook Pro (laptop) that I purchased this past June. How would I go about to upgrade drivers on that when I click on Mac Update, it reports no drivers available. And further, the MBP has 2 video cards in it.

                          I'm still a SU newbie but have been perplexed by this for a while now and thought I'd ask.

                          Thanks,

                          Rick

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                          • T Offline
                            thomthom
                            last edited by 3 Dec 2009, 15:51

                            Maybe your model is very large, or located far away from the origin.

                            Thomas Thomassen — SketchUp Monkey & Coding addict
                            List of my plugins and link to the CookieWare fund

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