Problem with components in section cuts

thomthom · 26 Feb 2009, 11:32

The wireframe screenshot made me wonder if it's a graphic card driver issue. But since the second screenshot displays the whole components, I'm not entirely sure. Can you post your system stats?

Gaieus · 26 Feb 2009, 11:53

Edson, the skippy would definitely be of great help. First of all, identifying whether it's just you (your machine) or the file itself.

thomthom · 26 Feb 2009, 12:13

Just had a brainwave. At least for screenshot #2. Is your sectioncut located inside a group or component?

In the attached image I reproduced similar scenario. The walls are in a group and the window frame is components. The section cut is located inside the wall group. If I move the section cut to the top level (outside any groups or component it cuts through all the model.)

Gaieus · 26 Feb 2009, 12:17

That was my first guess, too, but then those wireframe things got me thinking. That could be hardly reproducible (although you never know...)

Edson · 26 Feb 2009, 12:19

i am running the latest SU7 Pro build (7.0.10248) on an iMac 2.16 ghz, core 2 duo, 3gb ram, OS X 10.4.11.

thomas, you may have a point about the card hypothesis. running the same file on my macbook pro (SUp latest build, mac OS X 10.5.6) did not have the same result. none of what i described above happened. but then why is this happening only on some sections and not on others?

any way, you can download the file from
http://www.4shared.com/file/89568818/146d7824/Cortes_2em1_2502.html

thanks.

Edson · 26 Feb 2009, 12:22

@thomthom said:

Just had a brainwave. At least for screenshot #2. Is your sectioncut located inside a group or component?

no, the section is not located inside any group or component.

Gaieus · 26 Feb 2009, 12:27

I had a look Edson and nothing abnormal or unusual. It must be your machine I believe. Could you temporarily turn off hardware acceleration (Sketchup . Preferences . OpenGL)?

Edson · 26 Feb 2009, 12:50

nothing changed with hardware acceleration off. thanks.

thomthom · 26 Feb 2009, 12:57

On my primary system Q9450 2.66GHz, nVidia Geforce 8800GT, Windows 7 Beta 64bit: everything normal
On my secondary computer, P4 HT, 2.8GHz, ATI Radeon 9800, Windows Vista 32bit: everything normal.
On my olg G4 Mac Mini (second generation) 1.25GHz, some ATI graphic card I think: I see the exact same bugs. Even the wireframe thing.

So it looks like it's a Mac issue. Not sure how to update graphic card driver on Mac, so I was unable to try that.

Also don't know why it happens with some cuts and some not. I suppose there's some trigger combination that has to match.

Edson · 26 Feb 2009, 13:24

as far as i know, there is no way to update a graphic card on mac.

it must be an ATI Radeon card-related problem as i have no problems on my macbook pro with GEForce 8600.

solo · 26 Feb 2009, 13:34

Never seen this either, must be a video card issue.

There is no way to upgrade you GPU on a Mac? I cannot confirm this as I always assumed Mac's updates included current firmware and drivers.

thomthom · 26 Feb 2009, 13:34

@edson said:

as far as i know, there is no way to update a graphic card on mac.

it must be an ATI Radeon card-related problem as i have no problems on my macbook pro with GEForce 8600.

On Mac only , since my Windows ATI Radeon worked fine.
Has Apple dropped support for these cards? No way to obtain drivers from ATI?

Edson · 26 Feb 2009, 13:42

@solo said:

Never seen this either, must be a video card issue.

There is no way to upgrade you GPU on a Mac? I cannot confirm this as I always assumed Mac's updates included current firmware and drivers.

what i meant is that the user cannot download a driver and update his card. the updates are probably included on each system upgrade.