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    Download SketcUp 7 from non English computers/locations

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • snicoloS Offline
      snicolo
      last edited by

      Jean,
      I think that you are seeing a "Thanks you for downloading" without having downloaded SU7 is because the popup that brings up the dialog asking you to save the installer has been blocked. This should depend on your Browser settings. Can you allow popup for your browser and try again?

      Let me know if this helps.

      The general issue we have heard of is that the download page is missing the central piece, like in the attached picture in the zip file.
      We are interested in getting more info in order to be able to reproduce that.

      thanks.
      Simone.


      downloadpagesissue.zip

      Simone Nicolo
      QA Manager
      http://www.sketchup.com

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      • Jean LemireJ Offline
        Jean Lemire
        last edited by

        Hi Simone, hi folks.

        Pop-ups were enabled. I tried again with no more succes.

        I checked and the popup on the french page shows correctly, however, it offer me to download the version 6 in french. When, on this same page, I use the pull down languages list to choose Englis, I am redirected to an English page but this page do not correspond to the one shere I was (in French). In fact, it is the first page in the download sequence.

        This is all on my work PC. This evening, I will try on my home Mac.

        By the way, the Information pages that I had to fill with name, company, phone number, etc. seems to present a glitch in its interface.

        When asked for country, I choose Canada in the pull down list.

        Then, under State/Province, I see all of the USA states but none of the canadian provinces are shown. I need to choose the Non applicable choice and then use the field on the rigth to type Quebec. If I remember correctly, the previous interface showed the US states and then, at the end, a list of the canadian provinces.

        Best regards.

        Jean (Johnny) Lemire from Repentigny, Quebec, Canada.

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        • D Offline
          Davidfi1
          last edited by

          Hi All
          Download with IE7 - No Problem !!!
          Only FF has the problem.

          1. Operating System
            Win XP - SP3 - Hebrew enabled
          2. Browser
            Mozilla/5.0 (Windows; U; Windows NT 5.1; he; rv:1.9.0.5) Gecko/2008120122 Firefox/3.0.5
          3. Location (country)
            Israel
          4. Language settings
            Eng Hebrew enabled
          5. Screen shots (with the URL visible) would be helpful, too.
            http://sketchup.google.com/download/gsu.html

          untitled.JPG

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          • GaieusG Offline
            Gaieus
            last edited by

            Thank David, this is what I get, too with FF.

            Gai...

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            • Jean LemireJ Offline
              Jean Lemire
              last edited by

              Hi folks.

              I tried again to download SU7 for Windows (it do not matter if I choose the OS X for Mac version of SU) on my Mac with Safari as the browser and got the same result, After clicking the "Agree and download" button, I am automatically sent to a page in French and the file entitled "GoogleSketchUpWEN.exe is dowloaded. The file is only 32.5 Megs, which let me think it is SU free without Layout although I started with the Download SketchUp Pro button. The WEN at the end of the name suggest that it is for Windows (Good) and in English (Good also), I dont know if it is SU 7. I do not want to ruin my present installation on my work PC.

              Best regards.

              Jean (Johnny) Lemire from Repentigny, Quebec, Canada.

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              • S Offline
                stegagG
                last edited by

                I am an Italian customer, when I go in order to unload the releaase 7 (Italian translation)the browser redirect to me at the page of the release 6.
                Thanks

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                • GaieusG Offline
                  Gaieus
                  last edited by

                  @stegagg said:

                  I am an Italian customer, when I go in order to unload the releaase 7 (Italian translation)the browser redirect to me at the page of the release 6.
                  Thanks

                  I think this is not a "bug" on the page but a "feature" Google thinks is cool (sorry guys - I have ranted enough about Google sites - not only SU - constantly trying to decide what language pages I shouldsee instead of what I'd like to see; as if we were illiterate in other languages than our native ones).

                  If you switch to the English sites first, you should be able to end up at the English (thus SU 7) download page at some point.

                  Gai...

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                  • thomthomT Offline
                    thomthom
                    last edited by

                    @gaieus said:

                    I think this is not a "bug" on the page but a "feature" Google thinks is cool (sorry guys - I have ranted enough about Google sites - not only SU - constantly trying to decide what language pages I shouldsee instead of what I'd like to see; as if we were illiterate in other languages than our native ones).

                    I second that rant!

                    Thomas Thomassen β€” SketchUp Monkey & Coding addict
                    List of my plugins and link to the CookieWare fund

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                    • Jean LemireJ Offline
                      Jean Lemire
                      last edited by

                      Hi Gaieus, hi folks.

                      When I go to the page :http://www.sketchup.google.com, I am presented with a page in French.

                      Then I use the pull down list at the upper right corner to switch to English.

                      I am presented another page, in English.

                      On this page I press the Download button and I am presented with the page, in English, where you have to give your name, phone number, E-MAil, etc.

                      When I finish filling all these fields, I press the button at the bottom of the page entitled "Agree and download".

                      I am presented with a page in French and a message is given about downloading SU 6.

                      Again, I use the pull down language list to switch back to English and I am presented with the page :http://sketchup.google.com/intl/en/download/.

                      Back to square one.

                      In conclusion, it do not work. Neither on my work PC or my home Mac which uses OS X in French.

                      Best regards.

                      Jean (Johnny) Lemire from Repentigny, Quebec, Canada.

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                      • pilouP Offline
                        pilou
                        last edited by

                        Seems there was always the same : French version is updated some months after the start of a new version πŸ˜‰

                        Frenchy Pilou
                        Is beautiful that please without concept!
                        My Little site :)

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                        • C Offline
                          cipher_nemo
                          last edited by

                          Localization: US English, no language settings
                          O/S: Windows XP Pro SP-3
                          Browser: Firefox 3.0.5
                          Browser Add-ons: /FindBar/, Better Gmail2, BugMeNot, ColorfulTabs, Colorzilla, Download Embedded, Download Statusbar, DownThemAll!, Firebug, FireFTP, Flagfox, Flashblock, Foxmarks, Gmail Space, IE Tab, Leet Key MeasureIr, NoScript, Remove It Permanently, Text Formatting Toolbar, Web Developer, WOT.

                          I can't download SketchUP free edition from Google when using Firefox. I even tried enabling all scripting through NoScript Add-on, and made sure nothing was blocked or removed from my Add-ons. I can download it with IE, though.

                          Screencaps:

                          http://2geek.org/images/google_download_sketchup_firefox.gif

                          http://2geek.org/images/google_download_sketchup_ie.gif

                          Anyone else run into this problem? I'm going to try booting Firefox in safe mode with no extensions to see if anything is messing with it and will report that here.

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                          • GaieusG Offline
                            Gaieus
                            last edited by

                            Hi John,

                            Thanks! πŸ‘ πŸ‘ πŸ‘

                            That's it!

                            I saw you reported it on the US EasyList forum a well - special thanks for it, too πŸ‘ (I seconded your report there).

                            Gai...

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                            • thomthomT Offline
                              thomthom
                              last edited by

                              I thought the lists where all the same, just different locations. apparently I was wrong...

                              Thomas Thomassen β€” SketchUp Monkey & Coding addict
                              List of my plugins and link to the CookieWare fund

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                              • snicoloS Offline
                                snicolo
                                last edited by

                                Excellent Find John,
                                thanks to everyone for the useful help in narrowing down this.

                                Simone.

                                Simone Nicolo
                                QA Manager
                                http://www.sketchup.com

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                                • Chris FullmerC Offline
                                  Chris Fullmer
                                  last edited by

                                  It appears that its fixed, can anyone confirm that?

                                  Chris

                                  Lately you've been tan, suspicious for the winter.
                                  All my Plugins I've written

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                                  • GaieusG Offline
                                    Gaieus
                                    last edited by

                                    I can; I tried. πŸ‘

                                    Gai...

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