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    Uploading models to 3DWH from SU7

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • GaieusG Offline
      Gaieus
      last edited by

      Hm... Well, I've seen such problems already so I guess the Google guys should chime in. Unfortunately I doubt that they will until Monday at least.

      But then you say you cannot log in from SU 6 either. Is there not a firewall setting preventing you? I've just tried (from SU 7) and could upload one of my fancy test boxes:
      http://sketchup.google.com/3dwarehouse/details?mid=473038ba08c73a9243d95fde76ef923d

      Gai...

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      • T Offline
        twharvey
        last edited by

        I just tried 2 things:

        1. I unlocked IE Shield; still doesn't work.
        2. I added SU7 to my allowed up & downloads; Still doesn't work.

        Thanks for your ides, Gaeius, I'll wait for some input from the Google team.

        tom

        Tom

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        • GaieusG Offline
          Gaieus
          last edited by

          I can try to upload it for you if you "share" the file with me in the warehouse. There is the "share" button above the model window.

          Gai...

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          • T Offline
            twharvey
            last edited by

            Thanks, but...

            I can't put the model in 3DWH.

            Tom

            Tom

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            • GaieusG Offline
              Gaieus
              last edited by

              To make sure the issue receives better attention,I moved it to the Bug Reports section.

              Gai...

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              • T Offline
                twharvey
                last edited by

                This morning, I tried the following: Reset IE Security to default settings - still the same.

                I also checked that I can download models from 3DWH - no problem.

                FYI: I'm running SU7 under WinXP Pro and IE7.

                Tom

                Tom

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                • snicoloS Offline
                  snicolo
                  last edited by

                  Tom,
                  can you try to turn off your firewall and try the upload again?

                  If it works, we can blame the firewall, if it does not, we will have to do more investigating.

                  thanks.
                  Simone.

                  Simone Nicolo
                  QA Manager
                  http://www.sketchup.com

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                  • T Offline
                    twharvey
                    last edited by

                    Simone,

                    Thanks for the advice. It worked!!!

                    I'm Using XP Pro. I'm reluctant to leave the firewall turned off all the time. So, I've added SU7 to the exceptions list on the XP firewall. 'll see if that works.

                    Thanks again,
                    Tom

                    Tom

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                    • T Offline
                      twharvey
                      last edited by

                      Simone, & Gaeius,

                      Whee Ha!!!!

                      Adding SU7 to the XP firewall exceptions list seems to have worked. I'm back in business again.

                      Thanks for all your help,
                      Tom

                      Tom

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                      • GaieusG Offline
                        Gaieus
                        last edited by

                        Thanks Simone for the solution πŸ‘

                        Gai...

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                        • snicoloS Offline
                          snicolo
                          last edited by

                          I used to work for the Windows Firewall team in my previous job. I guess I had an advantage on this one, it sounded very familiar to me. πŸ˜‰

                          I am glad it worked.
                          Simone.

                          Simone Nicolo
                          QA Manager
                          http://www.sketchup.com

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