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    Uploading models to 3DWH from SU7

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • T Offline
      twharvey
      last edited by

      Hi Gaieus,

      Yes, I'm logged in to my 3DWH account. However, I can't find the"G" button you mentioned.

      Tom

      Tom

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      • GaieusG Offline
        Gaieus
        last edited by

        Are you using version 7?

        It's there at the bottom - see attached.

        ScreenShot004.jpg

        Gai...

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        • T Offline
          twharvey
          last edited by

          Gaeius,

          OK, I found the "G" button (it was off the bottom of the screen. And, yes, I'm logged in.

          Tom

          Tom

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          • GaieusG Offline
            Gaieus
            last edited by

            Hm... Well, I've seen such problems already so I guess the Google guys should chime in. Unfortunately I doubt that they will until Monday at least.

            But then you say you cannot log in from SU 6 either. Is there not a firewall setting preventing you? I've just tried (from SU 7) and could upload one of my fancy test boxes:
            http://sketchup.google.com/3dwarehouse/details?mid=473038ba08c73a9243d95fde76ef923d

            Gai...

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            • T Offline
              twharvey
              last edited by

              I just tried 2 things:

              1. I unlocked IE Shield; still doesn't work.
              2. I added SU7 to my allowed up & downloads; Still doesn't work.

              Thanks for your ides, Gaeius, I'll wait for some input from the Google team.

              tom

              Tom

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              • GaieusG Offline
                Gaieus
                last edited by

                I can try to upload it for you if you "share" the file with me in the warehouse. There is the "share" button above the model window.

                Gai...

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                • T Offline
                  twharvey
                  last edited by

                  Thanks, but...

                  I can't put the model in 3DWH.

                  Tom

                  Tom

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                  • GaieusG Offline
                    Gaieus
                    last edited by

                    To make sure the issue receives better attention,I moved it to the Bug Reports section.

                    Gai...

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                    • T Offline
                      twharvey
                      last edited by

                      This morning, I tried the following: Reset IE Security to default settings - still the same.

                      I also checked that I can download models from 3DWH - no problem.

                      FYI: I'm running SU7 under WinXP Pro and IE7.

                      Tom

                      Tom

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                      • snicoloS Offline
                        snicolo
                        last edited by

                        Tom,
                        can you try to turn off your firewall and try the upload again?

                        If it works, we can blame the firewall, if it does not, we will have to do more investigating.

                        thanks.
                        Simone.

                        Simone Nicolo
                        QA Manager
                        http://www.sketchup.com

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                        • T Offline
                          twharvey
                          last edited by

                          Simone,

                          Thanks for the advice. It worked!!!

                          I'm Using XP Pro. I'm reluctant to leave the firewall turned off all the time. So, I've added SU7 to the exceptions list on the XP firewall. 'll see if that works.

                          Thanks again,
                          Tom

                          Tom

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                          • T Offline
                            twharvey
                            last edited by

                            Simone, & Gaeius,

                            Whee Ha!!!!

                            Adding SU7 to the XP firewall exceptions list seems to have worked. I'm back in business again.

                            Thanks for all your help,
                            Tom

                            Tom

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                            • GaieusG Offline
                              Gaieus
                              last edited by

                              Thanks Simone for the solution πŸ‘

                              Gai...

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                              • snicoloS Offline
                                snicolo
                                last edited by

                                I used to work for the Windows Firewall team in my previous job. I guess I had an advantage on this one, it sounded very familiar to me. πŸ˜‰

                                I am glad it worked.
                                Simone.

                                Simone Nicolo
                                QA Manager
                                http://www.sketchup.com

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