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    Uploading models to 3DWH from SU7

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • T Offline
      twharvey
      last edited by

      I just tried the following work-around:

      I saved the model from SU7 as an SU6 file, then opened the model in SU6 and tried to upload it from SU6 to 3DWH.

      Same result.

      Tom

      Tom

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      • GaieusG Offline
        Gaieus
        last edited by

        Hi Tom,

        Are you logged in to your WH account from SU when you try to upload a model? Check that "G" button (in V7) at the bottom left to see if you are

        Gai...

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        • T Offline
          twharvey
          last edited by

          Hi Gaieus,

          Yes, I'm logged in to my 3DWH account. However, I can't find the"G" button you mentioned.

          Tom

          Tom

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          • GaieusG Offline
            Gaieus
            last edited by

            Are you using version 7?

            It's there at the bottom - see attached.

            ScreenShot004.jpg

            Gai...

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            • T Offline
              twharvey
              last edited by

              Gaeius,

              OK, I found the "G" button (it was off the bottom of the screen. And, yes, I'm logged in.

              Tom

              Tom

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              • GaieusG Offline
                Gaieus
                last edited by

                Hm... Well, I've seen such problems already so I guess the Google guys should chime in. Unfortunately I doubt that they will until Monday at least.

                But then you say you cannot log in from SU 6 either. Is there not a firewall setting preventing you? I've just tried (from SU 7) and could upload one of my fancy test boxes:
                http://sketchup.google.com/3dwarehouse/details?mid=473038ba08c73a9243d95fde76ef923d

                Gai...

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                • T Offline
                  twharvey
                  last edited by

                  I just tried 2 things:

                  1. I unlocked IE Shield; still doesn't work.
                  2. I added SU7 to my allowed up & downloads; Still doesn't work.

                  Thanks for your ides, Gaeius, I'll wait for some input from the Google team.

                  tom

                  Tom

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                  • GaieusG Offline
                    Gaieus
                    last edited by

                    I can try to upload it for you if you "share" the file with me in the warehouse. There is the "share" button above the model window.

                    Gai...

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                    • T Offline
                      twharvey
                      last edited by

                      Thanks, but...

                      I can't put the model in 3DWH.

                      Tom

                      Tom

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                      • GaieusG Offline
                        Gaieus
                        last edited by

                        To make sure the issue receives better attention,I moved it to the Bug Reports section.

                        Gai...

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                        • T Offline
                          twharvey
                          last edited by

                          This morning, I tried the following: Reset IE Security to default settings - still the same.

                          I also checked that I can download models from 3DWH - no problem.

                          FYI: I'm running SU7 under WinXP Pro and IE7.

                          Tom

                          Tom

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                          • snicoloS Offline
                            snicolo
                            last edited by

                            Tom,
                            can you try to turn off your firewall and try the upload again?

                            If it works, we can blame the firewall, if it does not, we will have to do more investigating.

                            thanks.
                            Simone.

                            Simone Nicolo
                            QA Manager
                            http://www.sketchup.com

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                            • T Offline
                              twharvey
                              last edited by

                              Simone,

                              Thanks for the advice. It worked!!!

                              I'm Using XP Pro. I'm reluctant to leave the firewall turned off all the time. So, I've added SU7 to the exceptions list on the XP firewall. 'll see if that works.

                              Thanks again,
                              Tom

                              Tom

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                              • T Offline
                                twharvey
                                last edited by

                                Simone, & Gaeius,

                                Whee Ha!!!!

                                Adding SU7 to the XP firewall exceptions list seems to have worked. I'm back in business again.

                                Thanks for all your help,
                                Tom

                                Tom

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                                • GaieusG Offline
                                  Gaieus
                                  last edited by

                                  Thanks Simone for the solution πŸ‘

                                  Gai...

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                                  • snicoloS Offline
                                    snicolo
                                    last edited by

                                    I used to work for the Windows Firewall team in my previous job. I guess I had an advantage on this one, it sounded very familiar to me. πŸ˜‰

                                    I am glad it worked.
                                    Simone.

                                    Simone Nicolo
                                    QA Manager
                                    http://www.sketchup.com

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