@theartdepartment10 said:

The D’oh! Book: thank you for the super easy-to-follow help, but I did that and nothing happens when I click “Fredo Plugins Information for Sketchucation Support” no new window ….nothing. Help

It opens the ruby console and outputs a series of helpful info for us.

As TIG mentions the error code is related to mismatch of name.

The fact that you don't get any output from the menu entry I mentioned and that you've already licensed other extensions successfully on 4 devices suggests a fundamental error locally.

Spend some time with your device/s and establish that your are running the latest Sketchucation Tools and LibFredo on all 4.

At https://sketchucation.com/webshop/my-licences.php you can manage seats. If any seats are not available for online release then that means you have outdated extensions installed.