While we've not come up with a solution to this issue, I did come across this post while searching for one...

http://www.sybase.com/detail?id=1030304

Ultimately they referenced an InstallShield (whom we currently use for our Windows installs) article; http://knowledge.macrovision.com/selfservice/viewContent.do?externalId=Q108247&sliceId=1

I'd love to find out if this helps so we can document it and spread the word, if you get a chance to try it out, please let me know.

Cheers,

Hi Everyone,

I just wanted to clarify how to get copyrighted material removed from the 3D Warehouse. According the Digital Millennium Copyright Act (DMCA), a copyright owner must submit a written request (by snail mail or FAX) to Google to have the material removed from our site. Emails or submissions through our contact form don't constitute proper notice according to the law - I think this is where Alan has been hitting the 'brick wall.' Each time we receive a request to take down material based on copyright infringement, we direct people to the DMCA procedure found on the following page:

http://www.google.com/3dwh_dmca.html

Once the claim has been properly filled out - we remove the content and send the notice to http://www.chillingeffects.org

I know filling out paper may feel like a 'hoop,' but it's necessary for us to comply with the legal terms of the DMCA. Information ownership is important to us, and we need the cooperation of companies that create content, like Form Fonts, to comply with the law.

Please bring up any questions you might have here.

Thanks,