That's sorted things, thanks very much for you help.

Matt

Hi,
I've been using scenes lots with good results. I've always clicked on
'save as new style' when the pop up box appears, until today when I
ticked the 'I'll manage scenes myself' box. This was a mistake as when
I transfer the scenes into layout, the section planes become visible
even thought they are hidden in the sketchup models.
Does anyone know how to revert back to the original settings?
Any help would be great.
Thanks in advance
Matt

All sorted now, I have received a mac compatible license, hurrah!

Thanks again for your help with this.

Matt

Hi CraigD/Tommy,

Tommy, I think you might be right about the windows version. I'm pretty sure that I clicked the Mac version, so not sure how that happened, but reffering back to my confirmation e-mail, it seems to suggest it is a windows version. If this can be easily sorted It'd be great. . Meanwhile I'll contact the sales team via the link Tommy provided.

Thanks to you both for your assistance!

Matt

Hi CraigD,

Thanks for your response, I'm on an Intel Mac - OS X Version 10.4.11. Unfortunately, I've tried all the stages you suggest, still no joy. I have noticed that having copied or manually typed in the User ID, the letters, which show as capital in the e-mailed info, convert to lowercase when I click out of that box. Since the e-mail states that these lines are case sensitive, I wonder if that's part of the problem. Manually altering them doesn't stop them changin back either! The dialogue box which I'm entering this info into is the one that comes up when I click to open sketchup, ie first pops up a box saying 'not licensed' with the option of 'use unlicensed' or 'new license'. Clicking on 'New License' opens a new box 'Sketchup license registry', which is where I enter the relevant details (Clicking on the 'sketchup' tab once sketchup is open and scrolling down to 'license' brings up the same box). Have I missed a stage in the authorisation process? I can't see where if I have. I have e-mailed the Sketchup Help Centre, is that the best port of call at sketchup? Do they respond?

Thanks in advance,

Matt

Hi,

I've just purchased a copy of Sketchup Pro 6 having previously run the free version and the trial version. When I try to register, I copy and paste the relevant info from my e-mail ie. user name, serial no. and authorisation no. in the relevant boxes ( the last box asks for the key, is this the same as the authorisation no. or have I missed a stage somewhere?) When I click 'add' the message invalid key comes up. Anyone know what I'm doing wrong. I've trawled through all the relevant info and can't find what is the problem. I'm in the middle of preparing a presentation and desperately need to use Layout. I've tried installing with internet connection on and off, and having restarted the computer. Always the same problem.

Any help would be wonderful!!

Thanks,

Matt