I had to suddenly get a new computer and have been trying to have my license reset since 3/11/22. I originally emailed Gary my user ID and heard nothing. I tried via the site and then emailed again 3/15. He responded to the email asking for my userid and I replied back within an hour. I never heard back from Gary. It appears that Gary was at some point very responsive, but its looking like that's no longer the case. Or he's very selective with who he responds to. Though this extension is amazing, I cannot use it and there seems to be a lacking in support. I hope that everything is ok and he just needs an assistant. I have other extensions where I can update my info via my account page and my account is reset instantly. Just know that when you have access to the extension is great, but it comes with a risk of no support and not being able to use it if you have to get a new computer.

I had to suddenly get a new computer and have been trying to have my license reset since 3/11/22. I originally emailed Gary my user ID and heard nothing. I tried via the site and then emailed again 3/15. He then Gary responded to then email asking for my userid and I replied back within an hour. I never heard back from Gary and its been another 5 days. So 10 days of me trying to get in contact with Gary for an update. It appears that Gary was at some point very responsive, but its looking like that's no longer the case. Though this extension is amazing, I cannot use it and there seems to be a lacking in support. I hope that everything is ok and he just needs an assistant. I have other extensions where I can update my info via my account page and my account is reset instantly.