I'm sure several factors could have corrupted the license file. I am mostly pointing this out as something for users to watch out for.
This happened in windows 7 with updates disabled.
Antivirus was also disabled.
I'm not sure if windows defender is proactive enough to cause this issue.
No recent installs of new software or updates happened anywhere near the time of corruption.
Only 1 version of sketchup is present on the PC.
The grayed menu appears to be an issue if multiple versions of sketchup are present, though. From the help center:
"Tip: Is the Add License area grayed out and inaccessible? This means you have installed SketchUp Make instead of the SketchUp Pro trial. If having two versions of SketchUp on your computer might be causing problems, try uninstalling SketchUp and then installing only the version you need."