@anton_s said:

Corneydj,

I updated my private messaging option. My apologies.

According to Gábor, the ERROR_A0C error message is thrown when the hostname of the computer does not match the hostname stored in the SCFLicenseSignature - DO NOT MODIFY OR DELETE.txt file. Erasing the file from the folder where the licensing info is stored might help with addressing issue.

I have reset your licence at the server side. Now, you will have to erase the signature file and reactivate your licence. Please refer to ClothWorks Licensing Manual page 4, Known Issue issue section, for resetting your licence: https://drive.google.com/open?id=1QLzrBm5Qy7ZQh56HNqRl_LjqxNhgd9dO

If that doesn't work, I will send you a private message regarding the second option.

Best regards,

Anton

Cool! That seems to have fixed it for now - thanks I'll keep an eye on it though & if it breaks again I'll message you.

Thanks for the help!

@anton_s said:

Hello corneydj,

That is an interesting case. This may be an issue with SketchUcation licensing on particular configurations of Mac OS X. I sent you a private message regarding this.

Best regards,

Anton

Hey Anton,

I tried replying to your PM but the website says you don't accept them. Response below:

Yeah sure - if you think that will help. The funny thing is is that I have 2 seats currently activated - one on my personal computer and one on my work computer - both machines are Mac laptops running the same version of Mac OS, SketchUp, SketchUcation & Clothworks, but only one is having licensing issues. When I look up the licensing details on my personal computer it reports all as ok with the proper seats being activated (2 of 3), but my work computer says it is unlicensed & when I direct it to my license file it gives me that error message (but then randomly the other day it decided that it was licensed after all? It's broken again since)

If you think what you suggested will help go ahead & I'll let you know what happens; otherwise we can try the second option.

Can you explain what the "msg_validation_error Request to Sketchucation = ERROR_A0C" means? Is it saying my computer is unable to contact the SketchUcation servers for validation?

Thanks!

@juju said:

@corneydj said:

Mac OS 10.13.5
SketchUp Pro 2018 18.0.16976
Clothworks 1.1.1

You need to update your profile here.

Any accent / special characters in your username (on your machine)?

Else it may be with the licencing system, IIRC Clothworks utilizes the SketchUcation licencing system. do you have the latest of these installed?

Which other extensions / plugins do you have installed? Do you experience any problems there?

Profile updated

There is a '.' in my username. Would that cause an issue? Not sure if I can change it as this is a work computer.

My SketchUcation is v3.1.5

I have many other extensions/plugins installed (my tool pallet is huge!) - no problems with any of them.

I'm using the following:

Mac OS 10.13.5
SketchUp Pro 2018 18.0.16976
Clothworks 1.1.1

So this happened again. Same error message. Does anyone know what's up? Is there a better place I can go for feedback/ assistance?

Really need to figure out why my license keeps randomly breaking as I use this plug-in a lot for the modeling I do for work.

It fixed itself? Very confused. If anyone could shed some light as to why this happened and what that error code means so I can troubleshoot in the future I'd be very grateful

Hi all!

So I have a very time sensitive question - I have a lot of modeling to do for a deadline at noon tomorrow & I need to use the full features of clothworks in order to model the things I need to render. I bought the plugin a month or two ago but apparently my license just broke somehow? I get this error when I try and relink the file:

msg_validation_error
Request to Sketchucation = ERROR_A0C

Can anyone help?? Any assistance would be greatly appreciated!