Hi Gai,

(and again thanks for your prompt reply!) Driver is NVIDIA GEFORCE 9800M GS 512MB. I did try the suggestions of disabling the hardware acceleration, but it had no effect. I've also noticed that my models look somewhat different. They don't appear to be as "crisp" with lines appearing a bit jagged.

Frustrated!

BarbE

Thanks Gaieus and Chris for the advice.

I was able to get tech support from Sketchup, followed their suggestions to uninstall Sketchup, reboot, and then reinstall Version 7, 8 or both. I reinstalled Pro 7, only, with "fingers crossed" that push/pull would work on that version, and I'd be back to normal.

Fortunately, my licensing info was back, my paint bucket tools were back, however, push/pull operation is now not functioning on Version 7! (Still just moving faces rather than extruding.) I updated my driver as suggestd, but it had no effect. I'm truly at wit's end! I've never had any issues before with regard to Vista. I never had any SU issues before installing Pro 8. (If I only had a time machine, haha)

Chris, I'm not sure what you mean about cleaning out the registry. (Once again, please forgive computer ignorance!) I've requested additional help from the Sketchup Tech support, and hope to be back in business (literally!!!) soon! Would you still recommend cleaning out the registry, even though "most of Sketchup" is back? Or do I risk wiping out valuable info?

Desperate here!! Thanks for your advice as always, and please forgive my late response. Just returned to town from a funeral.

BarbE

I have the e-mail with the authorization info. Tried OVER and OVER to just try to reinstall and re-license...NOT working. Any other suggestions? Or am I "re-licensing" wrong?

I hope that I haven't really screwed things up! I've been trying to learn rendering techniques (using the book "Sketchup 7.1 for Architectural Visualiztion" by Robin de Jongh. I recently downloaded some materials into folders as well as Kerkythea and SU2Kerkythea exporter on my computer, and noticed that suddenly my Paint Bucket Tool has no materials. My license info is also missing, and my Pro version has reverted back to the free version.

I had previously installed Pro 8, and uninstalled it due to issues with push/pull, which may have been related to my driver. I updated my driver, and reinstalled Pro 8, and noticed that the Paint Bucket Materials and licensing authorization issues were not working on the reinstalled version either.

I then performed a system restore (which worked prior)to try to go "back in time" to correct the problem, but even that didn't work.

I'm on the verge of tears, and could definitely use some advice! I now can't use either version, and have invested over $600 on PRO. I've contacted Technical support, but was even having issues getting through to them due to same licensing issues.

Thanks for the welcome and the suggestion. I did try that earlier as a solution, but it didn't work. My Graphics card (is that the same as the Video card?...please forgive me if that's a dumb question!) is the NVIDIA GEFORCE 9800M GS 512MB.

Fortunately, I did a System Restore, and have my Pro 7 Version back. I plan to reinstall the 8 version at a later time.

Thanks again for your welcome and prompt response. Also Happy New Year!

-BarbE

Hi All,

...and enormous thanks for all of your help and information! I discovered SU a year ago, while looking for an alternative to my old student version of AutoCAD (for interior design). I've been giddy with delight ever since! I was successfully using the Pro 7 version until a few days ago, when I upgraded to the new Pro 8, and am now having issues with Push/Pull not functioning correctly. (It seems to work for a few operations, and then starts to just move the faces)

I've read that it could be related to my mouse (Logitech LX 3 optical) and wonder if anyone here has encountered the same issue, and hopefully can offer some advice? I unfortunately uninstalled the older program, and am desperate to get "up and running" again. I'm having SU withdrawal symtoms!!! Any suggestions would be most appreciated!

I'm excited to be part of this forum, and looking forward to learning more.

-BarbE