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    Sketchup 2024 crashes on startup.

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    • alexpacio2013A Offline
      alexpacio2013
      last edited by

      Often when sketchup 2024 is started for the first time, the program crashes, then I restart again and sketchup starts normally without stability problems. Is it possible to know why it crashed? Is there a log to view? Maybe it's a plugin incompatibility.

      TIGT 1 Reply Last reply Reply Quote 0
      • TIGT Online
        TIG Moderator @alexpacio2013
        last edited by

        @alexpacio2013

        Have you tried a 'Repair' ?
        Close SketchUp.
        Find the v2024 installer's exe file [probably in your Downloads folder - or get a new download]
        Select the exe file's icon, right-click > Run as administrator
        When prompted choose 'Repair'
        When it's completed try SketchUp again...

        Double-clicking the exe to 'Run' it is not the same thing, even if your normal user account has admin powers...

        Make sure you have the newest copies of all Plugins/Extensions/Libs installed and restart SketchUp to sync everything.

        If you still think it's a Plugin incompatibility then there should be an error message at startup, or if you close SketchUp with the Ruby Console open it'll open on a restart showing any error messages, otherwise try disabling a suspect, if your not sure move around half of your plugin RB files temporarily into another folder [move the most suspect RBs first], if the issue persists you know the bad RB is still loading, but if it's cured then move those RB files out into another folder and retest, otherwise now add back half of the first RBs if it's still OK the issue is in those remaining, so move the RBs into the temporary folder, retry with a half of the remainder etc until you narrow it down to a few and you should find the culprit... 128 > 64 > 32 > 16 > 8 > 4 > 2 > 1
        Maximum number of steps...

        TIG

        alexpacio2013A 2 Replies Last reply Reply Quote 0
        • alexpacio2013A Offline
          alexpacio2013 @TIG
          last edited by

          @TIG
          Seems to have solved it thanks to your suggestion of sketchup restore. If the problem returns I'll let you know, thanks

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          • alexpacio2013A Offline
            alexpacio2013 @TIG
            last edited by TIG

            @TIG Con l'ultima versione di Lord of thr Toolbar è stato risolto il problema di compatibilità con vay 7 ma adesso mi trovo un'altro problema, spesso quando apro sketchup, va in crash. Il crash avviene proprio quando va ad aprire le barre dei menu creati con Lord of the Toolbar . Ho scoperto che disabilitando Lord of the Toolbar, Sketchup si apre perfettamente. non capisco q Se è un problema di incompatibilità con altri plugin o da altro. Per aprire sketchup devo disabilitare Lord of the toolbar E riabilitarlo quando sketchup è aperto, attraverso il plugin manager Sketchauction. Sicuramente è una incompatibilità con un altro plugin. come posso sapere quale è il plugin che va in conflitto. è possibile risalire all'ultimo plugin eseguito prima del Crash analizzando i file di log.

            With the latest version of Lord of thr Toolbar the compatibility problem with vay 7 has been solved but now I find myself with another problem, often when I open sketchup, it crashes. The crash occurs right when it goes to open the menu bars created with Lord of the Toolbar. I discovered that by disabling Lord of the Toolbar, Sketchup opens perfectly. I don't understand if it is a problem of incompatibility with other plugins or something else. To open sketchup I have to disable Lord of the toolbar and re-enable it when sketchup is open, through the plugin manager Sketchauction. It is certainly an incompatibility with another plugin. How can I know which plugin is in conflict. Is it possible to trace the last plugin executed before the crash by analyzing the log files.

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