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    ℹ️ Licensed Extensions | FredoBatch, ElevationProfile, FredoSketch, LayOps, MatSim and Pic2Shape will require license from Sept 1st More Info

    Wrong license

    Scheduled Pinned Locked Moved Extensions & Applications Discussions
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    • M Offline
      marianamilk11
      last edited by

      I bought a license for JointPushPull and received a license for RoundCorner, which I already have in another email.
      I sent an email to support but it's been a day and they haven't responded.
      Has it ever happened to anyone?

      TIGT 1 Reply Last reply Reply Quote 0
      • TIGT Offline
        TIG Moderator @marianamilk11
        last edited by

        @marianamilk11
        I've passed this on directly to the team, they'll be in touch...

        TIG

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        • Rich O BrienR Offline
          Rich O Brien Moderator
          last edited by

          @marianamilk11 It was refunded yesterday and the license disabled. PayPal can take up to 3days to issue a refund.

          I would be interested to know if when you chose Purchase on the license dialog for JPP that the license you receive in RoundCorner.

          From our side your purchase info was for RoundCorner.

          Download the free D'oh Book for SketchUp 📖

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