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    Possibly a license/sign in issue.

    Scheduled Pinned Locked Moved SketchUp Discussions
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    • Mike AmosM Offline
      Mike Amos
      last edited by

      "you can continue to use sketchup but you will not be allowed to start a new file or open an existing file".

      I am having to restart Sketchup to move to a new file which is a pain, any suggestions?

      I did try the log out and then back in trick but nothing so far.

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      • Mike AmosM Offline
        Mike Amos
        last edited by

        Never mind.

        Repeat enough times and it does work. Log out and log back in that is.

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        • sketch3d.deS Offline
          sketch3d.de
          last edited by

          according to Trimble this issue ("auth. token") caused by a security update of the license servers should be fixed in the meanwhile.

          If nothing helps, deleting the SketchUp "login_session.dat" file should resolve the problem.

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          • Mike AmosM Offline
            Mike Amos
            last edited by

            Cheers mate but the problem was sorted when I placed my second post.

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            • sketch3d.deS Offline
              sketch3d.de
              last edited by

              the login problem ("auth. token cannot be used") might not be solved for everybody by logging out/in but sometimes requires what I've elaborated above.

              The proper way would btw not simply logging out/in but closing SU/LO inbetween.

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              • Mike AmosM Offline
                Mike Amos
                last edited by

                Point well taken, Sir.

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                • jujuJ Offline
                  juju
                  last edited by

                  @sketch3d.de said:

                  The proper way would btw not simply logging out/in but closing SU/LO inbetween.

                  This worked for me.

                  Save the Earth, it's the only planet with chocolate.

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