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    SU extremely slow. Could RYZEN processor be responsible?

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    • C Offline
      CalypsoArt
      last edited by

      In responding to another thread, I thought I should ask the question here.

      I just built a new machine with a RYZEN 7 processor. The machine boots in 15 seconds, and all my software (AutoCad, Rhino 6, etc.) works much faster, All EXCEPT Sketchup. I don't know what the problem is and if it relates to Ryzen, but Sketchup takes almost a minute to load, as does almost any SU file. Once loaded, it functions normally.

      I've removed Sketchup and reinstalled with the same result, even before adding plugins. Again, I don't know if this is a Ryzen problem, but SU 2018 worked better on my previous 7-year-old intel machine.

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      • N Offline
        numerobis
        last edited by

        I think you need to be a bit more specific about your components (old and new)

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        • Rich O BrienR Offline
          Rich O Brien Moderator
          last edited by

          Was does Checkup report when you install?

          You can get the Checkup tool here...

          http://dl.trimble.com/sketchup/2018/en/install-su2018-checkup-en.exe

          https://help.sketchup.com/sites/help.sketchup.com/files/images/su-SUCHECK-checkup.png

          Download the free D'oh Book for SketchUp 📖

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          • C Offline
            CalypsoArt
            last edited by

            From the report:
            Results:

            Success: System RAM requirement has been met!
            Success: Operating system version requirement has been met!
            Success: Graphics card OpenGL requirement has been met!
            Success: Graphics card RAM requirement has been met!
            Success: Graphics card Hardware Acceleration requirement has been met!
            Success: Graphics card capability tests have passed.

            Congratulations, your computer has met all the minimum requirements to run SketchUp 2018.

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            • C Offline
              CalypsoArt
              last edited by

              @numerobis said:

              I think you need to be a bit more specific about your components (old and new)

              Windows 10 Pro 64
              ASUS ROG STRIX I-B350
              Corsair Vengance LPX 16GB Kit (2x8GB Modules) 3200MHz DDR4 DIMM
              Corsair H60 AIO cooler
              AMD RYZEN 7 1700X
              ATI FirePro V5900 (the only used part)
              Samsung m.2 SSD 500gb Drive

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              • sketch3d.deS Offline
                sketch3d.de
                last edited by

                @calypsoart said:

                ...but Sketchup takes almost a minute to load, as does almost any SU file. Once loaded, it functions normally.

                if launching SU without resp with an empty document requires minute(s) there is surely something havoc normally not related to hardware. Is there any CPU activity related to SU during startup (see Windows Task Manager: "Win+R > taskmgr")?

                First do an uninstall, restart Windows with the desired user account (not admin etc.) and launch the SU setup routine by "right-click > Run as Admin".

                Ensure that no plugins (besides the SU natives) are installed/running (see "Window > Extension Manager...").

                If you can get hold of (e.g. lend) another graphics card (nVidia GeForce GTX rec.), rip off the FirePro v5900 (being lame anyhow) and give it a try.

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                • N Offline
                  numerobis
                  last edited by

                  And your old system?

                  Did you install the Samsung NVMe driver?

                  Is the FirePro driver up to date?

                  Have you removed/cleaned the plugin folder before you reinstalled SU?

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                  • jujuJ Offline
                    juju
                    last edited by

                    OP: please update your profile.

                    Have you tried running "the fix" yet? I think there is a link over on the SU Community Forum.

                    Save the Earth, it's the only planet with chocolate.

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                    • C Offline
                      CalypsoArt
                      last edited by

                      @sketch3d.de said:

                      @calypsoart said:

                      ...but Sketchup takes almost a minute to load, as does almost any SU file. Once loaded, it functions normally.

                      if launching SU without resp with an empty document requires minute(s) there is surely something havoc normally not related to hardware. Is there any CPU activity related to SU during startup (see Windows Task Manager: "Win+R > taskmgr")?

                      First do an uninstall, restart Windows with the desired user account (not admin etc.) and launch the SU setup routine by "right-click > Run as Admin".

                      Ensure that no plugins (besides the SU natives) are installed/running (see "Window > Extension Manager...").

                      If you can get hold of (e.g. lend) another graphics card (nVidia GeForce GTX rec.), rip off the FirePro v5900 (being lame anyhow) and give it a try.

                      I think that was my process when I last reinstalled.
                      My machines do not have multiple users or accounts set up. I believe I am the administrator.

                      We are off today for the 4th. I'll check the taskmgr when I'm back at work tomorrow.

                      I am looking at trying a GTX 1060 or 1060.

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                      • C Offline
                        CalypsoArt
                        last edited by

                        @numerobis said:

                        And your old system?

                        Windows 10 Pro 64
                        ASUS Rampage Gene III
                        Intel i7 930 (1st gen)
                        Kingston HyperX 12GB Kit (3x4GB Modules) 1600MHz DDR3 DIMM
                        ATI FirePro V5900
                        Crucial SSD 128gb Drive
                        WD 1T drive

                        @unknownuser said:

                        Did you install the Samsung NVMe driver?

                        I don't remember installing any specific driver. But I would think a driver problem would affect AutoCad and the other software as well.

                        @unknownuser said:

                        Is the FirePro driver up to date?

                        ATI's latest dated 2017

                        @unknownuser said:

                        Have you removed/cleaned the plugin folder before you reinstalled SU?

                        I don't remember, but considering none of the plugins started after the re install and I had to re install them all, probably.

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                        • sketch3d.deS Offline
                          sketch3d.de
                          last edited by

                          @calypsoart said:

                          My machines do not have multiple users or accounts set up. I believe I am the administrator.

                          right, the Windows default user has administrative rights. Important is, not to install under an other user account but the same which should be used for SU.

                          @calypsoart said:

                          I am looking at trying a GTX 1060 or 1060.

                          which is the same? Everything from a GTX 1050Ti (or better) is typically fine, the GTX 1060 does have a pretty good price-performance-relation. V-RAM dependend on screen resolution, better more than regretting later. Be aware, that higher screen resolutions (e.g. 4K) do have an impact on the screen output performance, i.e. need more GPU power.

                          P.S.: don't full quote, thanks.

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