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    USB Slot Question

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    • Joe WoodJ Offline
      Joe Wood
      last edited by

      Would anyone know why, when I plug an external HD in, I don't see it in Computer, on a win 7 machine? I have two slots in the front, tried both, and even plugged it in to a rear usb slot and computer doesn't see it. The HD is brand new along with its cable.

      Joe Wood
      woodsshop.com/

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      • Rich O BrienR Offline
        Rich O Brien Moderator
        last edited by

        New HDD might be USB 2.0 or 3.0 only.

        Newer USB sockets can both power devices and transfer data.

        If your PC is USB 1.0 it may not work correctly.

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        • Joe WoodJ Offline
          Joe Wood
          last edited by

          That's probably it then Rich, is there a way to check what mine are without taking the case apart?? Is there any workaround like a usb adapter?

          Joe Wood
          woodsshop.com/

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          • Joe WoodJ Offline
            Joe Wood
            last edited by

            Looks like I have version 2 ports from what I can see.

            Joe Wood
            woodsshop.com/

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            • Rich O BrienR Offline
              Rich O Brien Moderator
              last edited by

              USB 2 should be good enough for external storage.

              Could be faulty. Try it on a friends and see.

              Windows should ask when you plug it in what do you want to do with the device.

              The fact it doesn’t even see suggests a hardware or software issue. Not great advice but if you can try it on something else you’ll at least have a clue.

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              • L Offline
                liam887
                last edited by

                Have a look at updating the drivers for the USB ports, also it sounds like an old machine if its running W7, would not be out of the question that it's failed. typically on my PC builds one of the USB ports is always the first thing to go.

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                • Joe WoodJ Offline
                  Joe Wood
                  last edited by

                  Yeah I went and got DriverMax and I 'think' I updated the usb drivers?

                  1 usb.png

                  I have two USB slots in the front, tried both, and tried one in the back (have 4 there), no go for any.

                  do I need to open the case and replace the usb unit in the front? Maybe I can buy an external HD that I can use?

                  Joe Wood
                  woodsshop.com/

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                  • L Offline
                    liam887
                    last edited by

                    Seems odd that all six are not working, unless you have taken it apart recently it would be strange that the physical connectors have come loose on the motherboard. I would guess it's a driver/software issue but no idea how to fix it. Would you upgrade to Win 10, is 7 still supported?

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                    • Joe WoodJ Offline
                      Joe Wood
                      last edited by

                      No I wouldn't poke around inside, wouldn't know what I was looking at.

                      It was hard enough on me going from XP to Win 7 two years ago, I'm afraid of going to Win 10!

                      but could I do that with this computer, or do I need to get a new machine?

                      Joe Wood
                      woodsshop.com/

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                      • L Offline
                        liam887
                        last edited by

                        I think you can follow this guide to check: http://www.zdnet.com/article/will-your-pc-run-windows-10-use-this-well-hidden-compatibility-checker-to-find-out/

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                        • Joe WoodJ Offline
                          Joe Wood
                          last edited by

                          Yeah I had a guy build this computer a few years back and the parts are probably bootlegged because I don't see that Get Win 10 icon in my taskbar.

                          Joe Wood
                          woodsshop.com/

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                          • F Offline
                            Futurepast
                            last edited by

                            I know it's not funny but try going end for end on your USB cord. Had that happen to me 😄

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                            • Joe WoodJ Offline
                              Joe Wood
                              last edited by

                              No the short cord has a regular usb plug one end and the other is much smaller plug. My camera's photo card works in those slots.

                              Joe Wood
                              woodsshop.com/

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