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    Selection tool locks up the program (version 2016 make)

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    • M Offline
      mics_54
      last edited by

      After install of this windows 10 update ---> "Cumulative Update for Windows 10 Version 1607 for x64-based Systems (KB4015438)" Selection tool becomes unresponsive as well as the scroll function.

      Processor Intel(R) Core(TM) i5-3210M CPU @2.50GHz
      installed memory (RAM) 4.00GB (3.89 GB usable)
      System type 64 bit Operating System, x64-based processor
      Intel HD graphics

      no touch screen

      I rebooted multiple times with no change.

      Should I uninstall the update? or is this a known 2016 bug? I have never had a problem before today.

      Update: uninstalled the windows update and back to normal.

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      • M Offline
        mics_54
        last edited by

        Now that my 2016 is back to normal..what should I expect? Do I stop updating my computer/OS windows 10? Will Microsoft or Trimble make adjustments to fix the bug? Would 2017 be more usable to the Win 10 OS and it's updates?
        Do I need to do something else? Bring it to some ones attention or perhaps some one on this site could at least comment on this since I took the time to inform them of this issue?
        Who's "bug" is it anyway? Microsoft's...or Trimble's

        Could it be a driver issue?
        Surely I am not the only one having the issue. Or am I? Should I download the updates again and see if the bug persists?

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        • Dave RD Offline
          Dave R
          last edited by

          SU2017 users have recently started reporting huge slowdowns after a Windows security update was automatically installed in the last few days. Uninstalling the update fixed the problem. If you can prevent updates from installing automatically, that might be a good option at least for awhile. Maybe at some point there'll be an update to the update and you can go back to auto updates from Microsoft.

          Etaoin Shrdlu

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          • M Offline
            mics_54
            last edited by

            Problem solved!

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            • M Offline
              mics_54
              last edited by

              Hi Dave, Yeah I was reading on the Trimble SU help forum and found out that even though a windows update utility says a graphics card driver is up to date..It still might not be...well mine wasn't. I am downloading the latest driver now. I will let you know how that works. I like to keep my computer updated. After I download the driver I will reinstall the windows update and let you know how it goes so you can pass it on. I haven't started using 2017 much (yet) because migration is such a pita.

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              • Dave RD Offline
                Dave R
                last edited by

                Good deal.

                Etaoin Shrdlu

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                • M Offline
                  mics_54
                  last edited by

                  Whats weird is I know I posted this in the bug reporting thread...and its now in the newbie thread...is some one trying to be funny?

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                  • Dave RD Offline
                    Dave R
                    last edited by

                    It's not a SketchUp bug, though.

                    Etaoin Shrdlu

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