SU 16 Mac: Sandbox <Errno::ENOENT:No such file or directory>

FilippoBasso

Hi all,
a blocking bug, very easy to replicate.

I've tried several installations of SketchUp Make on Macbook pro.
New mac, just installed, working perfectly.
From the 1st installation (so it should be easy to replicate) this error appear at launch:

Error Loading File /Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb
Error; #<Errno;;ENOENT; No such file or directory - >
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;107;in `initialize'
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;107;in `open'
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;107;in `ReadValues'
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;45;in `initialize'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb;33;in `new'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb;33;in `<module;SandboxTools>'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb;24;in `<top (required)>'
/Applications/SketchUp 2016/SketchUp.app/Contents/Resources/Content/Tools/extensions.rb;197;in `require'
/Applications/SketchUp 2016/SketchUp.app/Contents/Resources/Content/Tools/extensions.rb;197;in `load'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb;45;in `register_extension'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb;45;in `<module;SandboxTools>'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb;29;in `<top (required)>'

I tried giving more permission to Plugin files/dirs, I tried to remove the extension and reinstall from Extension Warehouse, I tried uninstalling completely SU and reinstall from scratch, I tried looking into files of the plugin, I searched hours in Internet for a similar problem...... don't know what to do now: sandbox is not working, and it's a very important part of Sketchup for landscapes...

any help appreciated (I'm IT programmer, so I can help to identify the issue even with more geek suggestions )
thank you,
Filippo

driven

Have you installed the Maintenance release of v16?

If you remove or rename /Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins folder and relaunch SU, a new folder with fresh copies of all the **su_**Extensions will be created for you...

these should have the correct permissions needed by SU and there is no need to adjust them...

do you have standard 'Case Aware' OS X install?

there are some 'Ruby Console' checks you can do if fresh copies still fail...

john

FilippoBasso

@driven said:

Have you installed the Maintenance release of v16?

If you remove or rename /Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins folder and relaunch SU, a new folder with fresh copies of all the **su_**Extensions will be created for you...

these should have the correct permissions needed by SU and there is no need to adjust them...

do you have standard 'Case Aware' OS X install?

there are some 'Ruby Console' checks you can do if fresh copies still fail...

john

Hi John, thank you for the quick reply!

I've the last version of SU-Make (16.1.1451) with some days of Pro evaluation still active (downloaded from SU website several times to be sure).

I've tried removing the Plugins directory, and it reinstall the plugins, but still the error is there (only this specific plugin complains...)

About OSX install, I've a normal "File System Personality: Case-sensitive Journaled HFS+" OSX install, yes

can you guide me to make some ruby console checks?

thank you!
Filippo

FilippoBasso

Tried to make a VMware virtual machine, just to test, with OSX, and the same DMG is working correctly... strange...

driven

open SU menu >> Window >> Ruby Console...

in the bottom input field paste and hit Enter/Return...

sandbox = Sketchup.find_support_file("su_sandbox.rb", "Plugins")

in the top half it should echo the command and give the valid User/phy/Lib path, if so try...

load sandbox

and see if errors are returned from there...

john

FilippoBasso

> sandbox = Sketchup.find_support_file("su_sandbox.rb", "Plugins")
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb
> load sandbox
true

seems no errors here... (but no sandbox is really loaded, I cannot see the sandbox menus)

driven

maybe, check if they really load...

Sketchup.extensions.find_all{|e| p [e.name, e.loaded?]};nil

and there's other methods...

 Sketchup.extensions["Sandbox Tools"].methods

I'm in and out today, so just try a few yourself...

john

FilippoBasso

Thank you very much!
unluckily I'm not a ruby programmer, so the syntax is a bit strange for me...

anyway, I had to "unload" the sandbox extension from the Preferences panel, then things begun to be more "responsive" in Ruby console.

Now this is what happens:

> Sketchup.extensions.find_all{|e| p [e.name, e.loaded?]};nil
["Advanced Camera Tools", true]
["Dynamic Components", true]
["Sandbox Tools", false]
["Trimble Connect", true]
["Photo Textures", true]

> sandbox = Sketchup.find_support_file("su_sandbox.rb", "Plugins")
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb
> load sandbox
File load error (/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb); 
Error; #<Errno;;ENOENT; No such file or directory - >
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;107;in `initialize'
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;107;in `open'
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;107;in `ReadValues'
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;45;in `initialize'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb;33;in `new'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb;33;in `<module;SandboxTools>'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb;24;in `<top (required)>'
/Applications/SketchUp 2016/SketchUp.app/Contents/Resources/Content/Tools/extensions.rb;197;in `require'
/Applications/SketchUp 2016/SketchUp.app/Contents/Resources/Content/Tools/extensions.rb;197;in `load'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb;45;in `register_extension'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb;45;in `<module;SandboxTools>'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb;29;in `<top (required)>'
<main>;in `load'
<main>;in `<main>'
SketchUp;1;in `eval'
true

...well, it's quite strange... the file is there (sandboxmenus is the only .rb, all the others are .rbs).
Can be the fact that there are spaces in the path? (well, if it was like that, also the other extensions could have had the same issue, and other users too....)

driven

check if it's path differs to the others in any way?
try...

Sketchup.extensions.find_all{|e| p [e.name, e.extension_path]};nil

they should all be the same path, [except the filename]...

john

FilippoBasso

Hi John, sorry for the late reply, but I still am unable to make it work on all the tests that I'm doing (except on a new machine).

The result from the path check is this:

> Sketchup.extensions.find_all{|e| p [e.name, e.extension_path]};nil
["3DArcStudio 3D Tree Maker", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/3darcstudiotree.rb"]
["TT_Lib²", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/TT_Lib2.rb"]
["Advanced Camera Tools", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_advancedcameratools.rb"]
["Bezier Tool", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_bezier.rb"]
["Dynamic Components", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_dynamiccomponents.rb"]
["Sandbox Tools", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb"]
["Shapes Tool", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_shapes.rb"]
["Trimble Connect", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_trimble_connect.rb"]
["Photo Textures", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_webtextures.rb"]
["CleanUp³", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/tt_cleanup.rb"]

...don't know so much what to do...
I understand that there are spaces, that can mess up things, but the other extensions have the same situation...

are there some other tests that I can do to understand the (seems small) ruby issue?
thank you!
Filippo

driven

do you have "3DArcStudio 3D Tree Maker" on the one that works?

I would, disable it and retry...

always eliminate 3rd party plugins first...

john

FilippoBasso

Hi,
I was learning other plugins at the same time, but now I made the same test after removing the Plugins folder. The problems happens always, from 1st installation (several times). I'm curious about what can be the error.

The last command has thus a shorter output, but the concept is the same:

> Sketchup.extensions.find_all{|e| p [e.name, e.extension_path]};nil
["Advanced Camera Tools", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_advancedcameratools.rb"]
["Dynamic Components", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_dynamiccomponents.rb"]
["Sandbox Tools", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb"]
["Trimble Connect", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_trimble_connect.rb"]
["Photo Textures", "/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_webtextures.rb"]

what else can I try?

FilippoBasso

Hi John,
I think I've to do issue some more "internal" commands to learn what is happening...

this is a comparison between 2 modules, after unloading them and restarting SU:


> sandbox = Sketchup.find_support_file("su_sandbox.rb", "Plugins")
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb

> dynamic = Sketchup.find_support_file("su_dynamiccomponents.rb", "Plugins")
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_dynamiccomponents.rb

> load dynamic
true

> load sandbox
File load error (/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb); 
Error; #<Errno;;ENOENT; No such file or directory - >
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;107;in `initialize'
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;107;in `open'
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;107;in `ReadValues'
/users/phy/library/application support/sketchup 2016/sketchup/plugins/su_sandbox/geometryhelpers.rbs;45;in `initialize'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb;33;in `new'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb;33;in `<module;SandboxTools>'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox/sandboxmenus.rb;24;in `<top (required)>'
/Applications/SketchUp 2016/SketchUp.app/Contents/Resources/Content/Tools/extensions.rb;197;in `require'
/Applications/SketchUp 2016/SketchUp.app/Contents/Resources/Content/Tools/extensions.rb;197;in `load'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb;45;in `register_extension'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb;45;in `<module;SandboxTools>'
/Users/phy/Library/Application Support/SketchUp 2016/SketchUp/Plugins/su_sandbox.rb;29;in `<top (required)>'
<main>;in `load'
<main>;in `<main>'
SketchUp;1;in `eval'
true

driven

for some reason it is failing on Line number 35 in the menu ruby...

when you look at line #35 and those following you will notice it uses CamelCase filenames...

Sketchup;;require 'su_sandbox/FromContours'
Sketchup;;require 'su_sandbox/FromScratch'
Sketchup;;require 'su_sandbox/SmooveTool'
Sketchup;;require 'su_sandbox/StampTool'
Sketchup;;require 'su_sandbox/DrapeTool2'
Sketchup;;require 'su_sandbox/DetailTool'
Sketchup;;require 'su_sandbox/FlipEdgeTool'

but the files it requires have all lowercase names...

detailtool.rbs		fromscratch.rbs		smoovetool.rbs
drapetool2.rbs		geometryhelpers.rbs	stamptool.rbs
extension_info.txt	images			su_sandbox.hash
flipedgetool.rbs	meshhelpers.rbs		triangulatorutility.rbs
fromcontours.rbs	sandboxmenus.rb

it's poor practice to do this with filenames, but it shouldn't be an issue, as Sketchup::require will call downcase on the filenames...

but you are seeing it fail for some reason...

if you rename and down-case those filenames, then restart, does it load?

if so you may have a system setting that is blocking the downcasing...

john

TIG

Is your MAC system set to be 'case sensitive' ?
On a PC it is 'case insensitive' - you can have a file named Test.rb OR a file named test.rb , but not both in the same folder at the same time.
On a MAC it's the same way, but because of its Unix heritage a MAC can be [re]set to be 'case sensitive', allowing two files like Test.rb and test.rb to coexist in the same folder.
This causes issues with some finding methods - since .../Test.rb can exist, but is not found when ../test.rb is searched etc...

driven

@TIG, I did ask that at the start but overlooked the reply...

@filippobasso said:

About OSX install, I've a normal "File System Personality: Case-sensitive Journaled HFS+" OSX install, yes

@Filippo, this is not a normal OSX install, and many apps will run into problems, not just SU...

I believe OS X server and iOS are [Case-sensitive], but OS X became 'Case Preserving' in its standard releases...

there are are few threads with reply from SketchUp staff discussing the known problems you will have...

your second mac must have the 'standard' journalling if it works...

john

SU 16 Mac: Sandbox &lt;Errno::ENOENT:No such file or directory&gt;

SU 16 Mac: Sandbox <Errno::ENOENT:No such file or directory>