sketchucation logo sketchucation
    • Login
    βŒ› Sale Ending | 30% Off Profile Builder 4 ends 30th September

    Sketchup Crash Webdialog

    Scheduled Pinned Locked Moved Developers' Forum
    17 Posts 5 Posters 1.0k Views 5 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • H Offline
      Hooch
      last edited by

      @tt_su said:

      @hooch said:

      I've now sended a bugsplat with a short description and the link to this forum-topic

      What did the description include? What can I search for to find it?

      "http://sketchucation.com/forums/viewtopic.php?f=180&t=58598" should be included, i've copied this link inside the description window

      1 Reply Last reply Reply Quote 0
      • tt_suT Offline
        tt_su
        last edited by

        Hm. The crash happens when some memory is freed. I need to pass this over to the QA team to see if they can reproduce on a test machine.

        1 Reply Last reply Reply Quote 0
        • Chris FullmerC Offline
          Chris Fullmer
          last edited by

          I've been trying to reproduce this, and so far no luck. I'm on Win 7, IE 9, SU 2014. Running this from the ruby console:

          dlg = UI::WebDialog.new("Titel", true, "VS_REG", 739, 641, 150, 150, true); dlg.set_url "http://github.com" dlg.show

          Any other hints or ideas on how to reproduce it?

          I have thing you could try to do, to see if it helps. Go to:

          C:\Users<user>\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp

          and delete the session.dat and the cookiejar.xml file. Probably best to save them though, so move them somewhere like your desktop to keep them safe. That way, if we determine it is something in one of those files, we will still have them around to look into.

          Anyhow, try removing those files and then try your script again and see if it works.

          Chris

          Lately you've been tan, suspicious for the winter.
          All my Plugins I've written

          1 Reply Last reply Reply Quote 0
          • H Offline
            Hooch
            last edited by

            @chris fullmer said:

            I've been trying to reproduce this, and so far no luck. I'm on Win 7, IE 9, SU 2014. Running this from the ruby console:

            dlg = UI::WebDialog.new("Titel", true, "VS_REG", 739, 641, 150, 150, true); dlg.set_url "http://github.com" dlg.show

            Any other hints or ideas on how to reproduce it?

            I have thing you could try to do, to see if it helps. Go to:

            C:\Users<user>\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp

            and delete the session.dat and the cookiejar.xml file. Probably best to save them though, so move them somewhere like your desktop to keep them safe. That way, if we determine it is something in one of those files, we will still have them around to look into.

            Anyhow, try removing those files and then try your script again and see if it works.

            Chris

            I've sended you a private message with a link and login where you can (hopefully) reproduce the bugsplat. I think its a problem with the bunch of java script used on this side, but nevertheless should Sketchup not bugsplat ..

            I've tried also to move the files away (session.dat wasn't there), but it didn't help.

            1 Reply Last reply Reply Quote 0
            • TIGT Offline
              TIG Moderator
              last edited by

              As I understand it SketchUp v2014 makes a cookiejar.xml, while the session.dat file is made in SketchUp pre-v2014 ?

              TIG

              1 Reply Last reply Reply Quote 0
              • Chris FullmerC Offline
                Chris Fullmer
                last edited by

                I <believe> I have seen the 2 files co-exist in the same folder at the same time. I believe you are correct that the cookiejar.xml is only for 2014. But I think 2014 might also make use of the session.dat. I'm not sure though, I should ask Tyler how that was implemented.

                Lately you've been tan, suspicious for the winter.
                All my Plugins I've written

                1 Reply Last reply Reply Quote 0
                • TIGT Offline
                  TIG Moderator
                  last edited by

                  @chris fullmer said:

                  I <believe> I have seen the 2 files co-exist in the same folder at the same time. I believe you are correct that the cookiejar.xml is only for 2014. But I think 2014 might also make use of the session.dat. I'm not sure though, I should ask Tyler how that was implemented.
                  I've never seen it πŸ˜• But that doesn't ensure it's never used πŸ˜’

                  TIG

                  1 Reply Last reply Reply Quote 0
                  • H Offline
                    Hooch
                    last edited by

                    Hi,

                    Chris, could you reproduce the bugsplat with the sended website in the private message? If you can't, than I also have a video showing the crash, but I think it's more helpful for you if you can reproduce it by yourself.

                    Greetings
                    Alex

                    1 Reply Last reply Reply Quote 0
                    • H Offline
                      Hooch
                      last edited by

                      Hey ho,

                      are there any news for this topic? we could reproduce the error on IE 11 in the mean time .. i think there are some random java script errors on the website, but nevertheless this shouldn't cause SketchUp to a bug splat ..

                      Greetings

                      1 Reply Last reply Reply Quote 0
                      • Chris FullmerC Offline
                        Chris Fullmer
                        last edited by

                        Hi Hooch, I responded to your private message a few days ago. I was able to reproduce this, but I am unable to determine what the crash is. I'll log it in our system for an engineer to look at.

                        Lately you've been tan, suspicious for the winter.
                        All my Plugins I've written

                        1 Reply Last reply Reply Quote 0
                        • L Offline
                          lionk
                          last edited by

                          the crash does exist.
                          what is the solution?

                          1 Reply Last reply Reply Quote 0
                          • 1 / 1
                          • First post
                            Last post
                          Buy SketchPlus
                          Buy SUbD
                          Buy WrapR
                          Buy eBook
                          Buy Modelur
                          Buy Vertex Tools
                          Buy SketchCuisine
                          Buy FormFonts

                          Advertisement