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    Sketchup Crash Webdialog

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    • tt_suT Offline
      tt_su
      last edited by

      Hm. The crash happens when some memory is freed. I need to pass this over to the QA team to see if they can reproduce on a test machine.

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      • Chris FullmerC Offline
        Chris Fullmer
        last edited by

        I've been trying to reproduce this, and so far no luck. I'm on Win 7, IE 9, SU 2014. Running this from the ruby console:

        dlg = UI::WebDialog.new("Titel", true, "VS_REG", 739, 641, 150, 150, true); dlg.set_url "http://github.com" dlg.show

        Any other hints or ideas on how to reproduce it?

        I have thing you could try to do, to see if it helps. Go to:

        C:\Users<user>\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp

        and delete the session.dat and the cookiejar.xml file. Probably best to save them though, so move them somewhere like your desktop to keep them safe. That way, if we determine it is something in one of those files, we will still have them around to look into.

        Anyhow, try removing those files and then try your script again and see if it works.

        Chris

        Lately you've been tan, suspicious for the winter.
        All my Plugins I've written

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        • H Offline
          Hooch
          last edited by

          @chris fullmer said:

          I've been trying to reproduce this, and so far no luck. I'm on Win 7, IE 9, SU 2014. Running this from the ruby console:

          dlg = UI::WebDialog.new("Titel", true, "VS_REG", 739, 641, 150, 150, true); dlg.set_url "http://github.com" dlg.show

          Any other hints or ideas on how to reproduce it?

          I have thing you could try to do, to see if it helps. Go to:

          C:\Users<user>\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp

          and delete the session.dat and the cookiejar.xml file. Probably best to save them though, so move them somewhere like your desktop to keep them safe. That way, if we determine it is something in one of those files, we will still have them around to look into.

          Anyhow, try removing those files and then try your script again and see if it works.

          Chris

          I've sended you a private message with a link and login where you can (hopefully) reproduce the bugsplat. I think its a problem with the bunch of java script used on this side, but nevertheless should Sketchup not bugsplat ..

          I've tried also to move the files away (session.dat wasn't there), but it didn't help.

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          • TIGT Offline
            TIG Moderator
            last edited by

            As I understand it SketchUp v2014 makes a cookiejar.xml, while the session.dat file is made in SketchUp pre-v2014 ?

            TIG

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            • Chris FullmerC Offline
              Chris Fullmer
              last edited by

              I <believe> I have seen the 2 files co-exist in the same folder at the same time. I believe you are correct that the cookiejar.xml is only for 2014. But I think 2014 might also make use of the session.dat. I'm not sure though, I should ask Tyler how that was implemented.

              Lately you've been tan, suspicious for the winter.
              All my Plugins I've written

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              • TIGT Offline
                TIG Moderator
                last edited by

                @chris fullmer said:

                I <believe> I have seen the 2 files co-exist in the same folder at the same time. I believe you are correct that the cookiejar.xml is only for 2014. But I think 2014 might also make use of the session.dat. I'm not sure though, I should ask Tyler how that was implemented.
                I've never seen it πŸ˜• But that doesn't ensure it's never used πŸ˜’

                TIG

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                • H Offline
                  Hooch
                  last edited by

                  Hi,

                  Chris, could you reproduce the bugsplat with the sended website in the private message? If you can't, than I also have a video showing the crash, but I think it's more helpful for you if you can reproduce it by yourself.

                  Greetings
                  Alex

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                  • H Offline
                    Hooch
                    last edited by

                    Hey ho,

                    are there any news for this topic? we could reproduce the error on IE 11 in the mean time .. i think there are some random java script errors on the website, but nevertheless this shouldn't cause SketchUp to a bug splat ..

                    Greetings

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                    • Chris FullmerC Offline
                      Chris Fullmer
                      last edited by

                      Hi Hooch, I responded to your private message a few days ago. I was able to reproduce this, but I am unable to determine what the crash is. I'll log it in our system for an engineer to look at.

                      Lately you've been tan, suspicious for the winter.
                      All my Plugins I've written

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                      • L Offline
                        lionk
                        last edited by

                        the crash does exist.
                        what is the solution?

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