sketchucation logo sketchucation
    • Login
    ℹ️ Licensed Extensions | FredoBatch, ElevationProfile, FredoSketch, LayOps, MatSim and Pic2Shape will require license from Sept 1st More Info

    Sketchup Crash Webdialog

    Scheduled Pinned Locked Moved Developers' Forum
    17 Posts 5 Posters 979 Views 5 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • tt_suT Offline
      tt_su
      last edited by

      What SketchUp version? And is it only with IE9? Not IE10 or 11?
      Did you submit the bugsplats? If so, did you enter any details in the report we can use to look it up?

      1 Reply Last reply Reply Quote 0
      • H Offline
        Hooch
        last edited by

        @tig said:

        On PC the SketchUp webdialog always uses IE.

        I know ..

        @tig said:

        Checks its Internet Options settings are not too 'strict' - e.g. it must allow javascript to run.

        all okay, java script runs fine

        @tig said:

        What is your ruby code used to create the webdialog ?

        dlg = UI::WebDialog.new("Titel", true, "VS_REG", 739, 641, 150, 150, true); dlg.set_url "http://url" dlg.show

        @tig said:

        Does it crash immediately it's created, or when you specify content, or 'show' it etc ?

        it crashes randomly while browsing on the website .. (sometimes a few seconds, sometimes 1-2minutes)

        @tig said:

        Have you tried repairing the SketchUp [version?] installation ? ['Programs and Features' Control Panel...]

        It is Sketchup 2014 and it's a completly clean Win 7 installation with IE 9, we could reproduce it with two different computers

        @tt_su said:

        What SketchUp version? And is it only with IE9? Not IE10 or 11?

        2014.. we used a lot of test computers with different OS and IE .. only Win7 and IE9 caused a bug splat

        @tt_su said:

        Did you submit the bugsplats? If so, did you enter any details in the report we can use to look it up?

        up to now, I didn't, but I'll do it in the next minutes

        1 Reply Last reply Reply Quote 0
        • H Offline
          Hooch
          last edited by

          I've now sended a bugsplat with a short description and the link to this forum-topic

          I hope this will help to figure out the problem ..

          1 Reply Last reply Reply Quote 0
          • tt_suT Offline
            tt_su
            last edited by

            @hooch said:

            I've now sended a bugsplat with a short description and the link to this forum-topic

            What did the description include? What can I search for to find it?

            1 Reply Last reply Reply Quote 0
            • H Offline
              Hooch
              last edited by

              @tt_su said:

              @hooch said:

              I've now sended a bugsplat with a short description and the link to this forum-topic

              What did the description include? What can I search for to find it?

              "http://sketchucation.com/forums/viewtopic.php?f=180&t=58598" should be included, i've copied this link inside the description window

              1 Reply Last reply Reply Quote 0
              • tt_suT Offline
                tt_su
                last edited by

                Hm. The crash happens when some memory is freed. I need to pass this over to the QA team to see if they can reproduce on a test machine.

                1 Reply Last reply Reply Quote 0
                • Chris FullmerC Offline
                  Chris Fullmer
                  last edited by

                  I've been trying to reproduce this, and so far no luck. I'm on Win 7, IE 9, SU 2014. Running this from the ruby console:

                  dlg = UI::WebDialog.new("Titel", true, "VS_REG", 739, 641, 150, 150, true); dlg.set_url "http://github.com" dlg.show

                  Any other hints or ideas on how to reproduce it?

                  I have thing you could try to do, to see if it helps. Go to:

                  C:\Users<user>\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp

                  and delete the session.dat and the cookiejar.xml file. Probably best to save them though, so move them somewhere like your desktop to keep them safe. That way, if we determine it is something in one of those files, we will still have them around to look into.

                  Anyhow, try removing those files and then try your script again and see if it works.

                  Chris

                  Lately you've been tan, suspicious for the winter.
                  All my Plugins I've written

                  1 Reply Last reply Reply Quote 0
                  • H Offline
                    Hooch
                    last edited by

                    @chris fullmer said:

                    I've been trying to reproduce this, and so far no luck. I'm on Win 7, IE 9, SU 2014. Running this from the ruby console:

                    dlg = UI::WebDialog.new("Titel", true, "VS_REG", 739, 641, 150, 150, true); dlg.set_url "http://github.com" dlg.show

                    Any other hints or ideas on how to reproduce it?

                    I have thing you could try to do, to see if it helps. Go to:

                    C:\Users<user>\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp

                    and delete the session.dat and the cookiejar.xml file. Probably best to save them though, so move them somewhere like your desktop to keep them safe. That way, if we determine it is something in one of those files, we will still have them around to look into.

                    Anyhow, try removing those files and then try your script again and see if it works.

                    Chris

                    I've sended you a private message with a link and login where you can (hopefully) reproduce the bugsplat. I think its a problem with the bunch of java script used on this side, but nevertheless should Sketchup not bugsplat ..

                    I've tried also to move the files away (session.dat wasn't there), but it didn't help.

                    1 Reply Last reply Reply Quote 0
                    • TIGT Offline
                      TIG Moderator
                      last edited by

                      As I understand it SketchUp v2014 makes a cookiejar.xml, while the session.dat file is made in SketchUp pre-v2014 ?

                      TIG

                      1 Reply Last reply Reply Quote 0
                      • Chris FullmerC Offline
                        Chris Fullmer
                        last edited by

                        I <believe> I have seen the 2 files co-exist in the same folder at the same time. I believe you are correct that the cookiejar.xml is only for 2014. But I think 2014 might also make use of the session.dat. I'm not sure though, I should ask Tyler how that was implemented.

                        Lately you've been tan, suspicious for the winter.
                        All my Plugins I've written

                        1 Reply Last reply Reply Quote 0
                        • TIGT Offline
                          TIG Moderator
                          last edited by

                          @chris fullmer said:

                          I <believe> I have seen the 2 files co-exist in the same folder at the same time. I believe you are correct that the cookiejar.xml is only for 2014. But I think 2014 might also make use of the session.dat. I'm not sure though, I should ask Tyler how that was implemented.
                          I've never seen it 😕 But that doesn't ensure it's never used 😒

                          TIG

                          1 Reply Last reply Reply Quote 0
                          • H Offline
                            Hooch
                            last edited by

                            Hi,

                            Chris, could you reproduce the bugsplat with the sended website in the private message? If you can't, than I also have a video showing the crash, but I think it's more helpful for you if you can reproduce it by yourself.

                            Greetings
                            Alex

                            1 Reply Last reply Reply Quote 0
                            • H Offline
                              Hooch
                              last edited by

                              Hey ho,

                              are there any news for this topic? we could reproduce the error on IE 11 in the mean time .. i think there are some random java script errors on the website, but nevertheless this shouldn't cause SketchUp to a bug splat ..

                              Greetings

                              1 Reply Last reply Reply Quote 0
                              • Chris FullmerC Offline
                                Chris Fullmer
                                last edited by

                                Hi Hooch, I responded to your private message a few days ago. I was able to reproduce this, but I am unable to determine what the crash is. I'll log it in our system for an engineer to look at.

                                Lately you've been tan, suspicious for the winter.
                                All my Plugins I've written

                                1 Reply Last reply Reply Quote 0
                                • L Offline
                                  lionk
                                  last edited by

                                  the crash does exist.
                                  what is the solution?

                                  1 Reply Last reply Reply Quote 0
                                  • 1 / 1
                                  • First post
                                    Last post
                                  Buy SketchPlus
                                  Buy SUbD
                                  Buy WrapR
                                  Buy eBook
                                  Buy Modelur
                                  Buy Vertex Tools
                                  Buy SketchCuisine
                                  Buy FormFonts

                                  Advertisement