Sketchup Crash Webdialog

Hooch

Hi,

I came across a problem with the use of webdialogs. by browsing on a website, sketchup is running into a bugsplat. This problem only occurs on Win 7 and IE 9 (mac wasn't tested). On other system configurations the problem couldn't be reproduced. The problem is not triggered by plugins, because the crash also happens if I simply create a webdialog in the Ruby console and no plugin is installed. Has anyone had a similar problem with webdialogs before? Is there a useful possibility to debug the webdialog? The bugsplat only said "access violation". (Also strange: sometimes the program stops and the bugsplat isn't created, maybe also "crashed")

Greetings
Alex

TIG

On PC the SketchUp webdialog always uses IE.
Checks its Internet Options settings are not too 'strict' - e.g. it must allow javascript to run.
What is your ruby code used to create the webdialog ?
Does it crash immediately it's created, or when you specify content, or 'show' it etc ?

Have you tried repairing the SketchUp [version?] installation ? ['Programs and Features' Control Panel...]

tt_su

What SketchUp version? And is it only with IE9? Not IE10 or 11?
Did you submit the bugsplats? If so, did you enter any details in the report we can use to look it up?

Hooch

@tig said:

On PC the SketchUp webdialog always uses IE.

I know ..

@tig said:

Checks its Internet Options settings are not too 'strict' - e.g. it must allow javascript to run.

all okay, java script runs fine

@tig said:

What is your ruby code used to create the webdialog ?

dlg = UI::WebDialog.new("Titel", true, "VS_REG", 739, 641, 150, 150, true); dlg.set_url "http://url" dlg.show

@tig said:

Does it crash immediately it's created, or when you specify content, or 'show' it etc ?

it crashes randomly while browsing on the website .. (sometimes a few seconds, sometimes 1-2minutes)

@tig said:

Have you tried repairing the SketchUp [version?] installation ? ['Programs and Features' Control Panel...]

It is Sketchup 2014 and it's a completly clean Win 7 installation with IE 9, we could reproduce it with two different computers

@tt_su said:

What SketchUp version? And is it only with IE9? Not IE10 or 11?

2014.. we used a lot of test computers with different OS and IE .. only Win7 and IE9 caused a bug splat

@tt_su said:

Did you submit the bugsplats? If so, did you enter any details in the report we can use to look it up?

up to now, I didn't, but I'll do it in the next minutes

Hooch

I've now sended a bugsplat with a short description and the link to this forum-topic

I hope this will help to figure out the problem ..

tt_su

@hooch said:

I've now sended a bugsplat with a short description and the link to this forum-topic

What did the description include? What can I search for to find it?

Hooch

@tt_su said:

@hooch said:

I've now sended a bugsplat with a short description and the link to this forum-topic

What did the description include? What can I search for to find it?

"http://sketchucation.com/forums/viewtopic.php?f=180&t=58598" should be included, i've copied this link inside the description window

tt_su

Hm. The crash happens when some memory is freed. I need to pass this over to the QA team to see if they can reproduce on a test machine.

Chris Fullmer

I've been trying to reproduce this, and so far no luck. I'm on Win 7, IE 9, SU 2014. Running this from the ruby console:

dlg = UI::WebDialog.new("Titel", true, "VS_REG", 739, 641, 150, 150, true); dlg.set_url "http://github.com" dlg.show

Any other hints or ideas on how to reproduce it?

I have thing you could try to do, to see if it helps. Go to:

C:\Users<user>\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp

and delete the session.dat and the cookiejar.xml file. Probably best to save them though, so move them somewhere like your desktop to keep them safe. That way, if we determine it is something in one of those files, we will still have them around to look into.

Anyhow, try removing those files and then try your script again and see if it works.

Chris

Hooch

@chris fullmer said:

I've been trying to reproduce this, and so far no luck. I'm on Win 7, IE 9, SU 2014. Running this from the ruby console:

dlg = UI::WebDialog.new("Titel", true, "VS_REG", 739, 641, 150, 150, true); dlg.set_url "http://github.com" dlg.show

Any other hints or ideas on how to reproduce it?

I have thing you could try to do, to see if it helps. Go to:

C:\Users<user>\AppData\Roaming\SketchUp\SketchUp 2014\SketchUp

and delete the session.dat and the cookiejar.xml file. Probably best to save them though, so move them somewhere like your desktop to keep them safe. That way, if we determine it is something in one of those files, we will still have them around to look into.

Anyhow, try removing those files and then try your script again and see if it works.

Chris

I've sended you a private message with a link and login where you can (hopefully) reproduce the bugsplat. I think its a problem with the bunch of java script used on this side, but nevertheless should Sketchup not bugsplat ..

I've tried also to move the files away (session.dat wasn't there), but it didn't help.

TIG

As I understand it SketchUp v2014 makes a cookiejar.xml, while the session.dat file is made in SketchUp pre-v2014 ?

Chris Fullmer

I <believe> I have seen the 2 files co-exist in the same folder at the same time. I believe you are correct that the cookiejar.xml is only for 2014. But I think 2014 might also make use of the session.dat. I'm not sure though, I should ask Tyler how that was implemented.

TIG

@chris fullmer said:

I <believe> I have seen the 2 files co-exist in the same folder at the same time. I believe you are correct that the cookiejar.xml is only for 2014. But I think 2014 might also make use of the session.dat. I'm not sure though, I should ask Tyler how that was implemented.
I've never seen it But that doesn't ensure it's never used

Hooch

Hi,

Chris, could you reproduce the bugsplat with the sended website in the private message? If you can't, than I also have a video showing the crash, but I think it's more helpful for you if you can reproduce it by yourself.

Greetings
Alex

Hooch

Hey ho,

are there any news for this topic? we could reproduce the error on IE 11 in the mean time .. i think there are some random java script errors on the website, but nevertheless this shouldn't cause SketchUp to a bug splat ..

Greetings

Chris Fullmer

Hi Hooch, I responded to your private message a few days ago. I was able to reproduce this, but I am unable to determine what the crash is. I'll log it in our system for an engineer to look at.

lionk

the crash does exist.
what is the solution?