Sketchup make crashes when trying to save a new file

lmcdima77

Hi Tig, no luck.....

lmcdima77

Hi Guys,

I do understand this is not a support forum....but any help is highly appreciated...unfortunately i cannot longer use the software as i cannot save my work..

Please, please, please...help

Thank you in advance

Box

Have you tried restoring back to before the win update to see if that is the problem.

lmcdima77

hi "Box" thank you for the reply. the reason i haven't don it is because cannot be that i'm the only user in the world with this problem. However your suggestion is very welcomed and I will try it tonight. But..before that, anything else i could try ?

Thank you for having put time in answering me.

TIG

You say the issue came on suddenly...
Have you done a thorough virus scan ?

After Windows updated do you have similar issues with other applications ?
Rolling back to an earlier version of Windows might resolve the issue...

Have you tried 'repairing' your SketchUp installation [Control Panels > Programs & Features] ?
Or uninstalling it, then reinstalling it ??

lmcdima77

Hi Tig,

I will try the rollback windows tonight. And yes i did try to repair it but nothing happened...

lmcdima77

Hi TIG, the 9/10/2013 windows automatically updated itself with 19 patches. I think rolling back, knowing windows, it is not an option. I would have done for 1 or 2 patches but not for all these ones...i have also reinstall it from scratch and no luck.

lmcdima77

Hi All,

I rolled back all 19 patches. problem is still there.

TIG

I assume you have recently done a thorough virus check ??

Try a full uninstall [via Control Panel > Programs and Features] of SketchUp and then restart and then reinstall it.
Try saving a SKP again [to you're your Desktop where your are sure to have FULL read/write permissions].

If it still fails to save... recheck for rogue plugins breaking SketchUp.
Open SketchUp and install the latest version of the SketchUcation Plugins Store toolset...
Use the blue button to make a set named 'usual'.
Now select all of the enabled Plugins in the left-hand column [select the first one, hold shift and select the last one] and click the red button to disable them into the right-hand column
Close and restart SketchUp.
Now no plugins should be loading [except SketchUp's files in the Tools folder].
If it still fails to save, then we know it's not a Plugin and you can Apply the 'usual' set to revert to your previous setup...
BUT if it saves successfully then you know that at least one of the disabled plugins is causing problems, you can add some plugins back into the enabled set and retest etc until it breaks again. Narrow down the problem until you find the problem plugin[s]... Leave it/them disabled !

dukejazz

I just fix my windows on 17th of oct after the update of internet 9
the file control page was wipe out in the iexployer. it would not let me save from internet
exployer browser in file format like rb rbz skp and many other formats i did not try the exployer save methods
the first attemps with chrome did the same but the second time chrome fix itself
the iexployer was still bad so I reboot to safe mode internet and found everthing was find and ok

When I rebooted MS Essentials Found a virus and deleted it.
but my resister for exployer is still bad

I reinsalled internet 9 a few times and it still bad
I restore back two weeks and found the virus was there
I restore back to the removed zero day virus restore point(present time point)

I reload a free download manager for iexployer. that fixes the file control page
next I check out the recycle bin folder and found four folders, you should have one active with recyle Icon folder, I shelded the the others with glary ultility (this is were virus hide there code)

next I repaired the restister with with a register cleaner
now windows boot in 52 sec
if your windows boot time changes it may means you might have a virus
or have memory err win you shout down

4hr later

now system ok for last few days

my conclustion

virus came many weeks earlier and waited to active to windows perdictive updates

yes your are the only one that have that has that virus now...others people stories of my virus started last nov of 2012

when it dose happen it happen to a small number of us user

I hope my story will help you

looks like you virus might be little different them mine

hope you have a good out come - dukejazz

lmcdima77

hi DukeJazz and Tig..I have downloaded and installed an antivirus an nothing was found.....but some inconstancy in the register which is what i will try to fix next...

lmcdima77

one more thing....thank you all for your help thus far...