Migrating my Windows license to my new Mac
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Is there a link to a step-by-step process to get my Windows license to work on my new Mac? I've searched and tried everything I can find, and I have not been successful. I understand I will have to pay ($50, i think), and that's OK.
When I try to "add a new license" on opening SketchUp, it asks me for my username, serial number and key. Well, the authorization mail I got with my original license has a username, serial number and authorization number. No "key". If I use my authorization number for the "key", it gets rejected.
When I go to the sketch-up site, there isn't anything I can find that walks you thru this process.
Very frustrating.
If this has been covered before on this MB, can someone link me to the thread? Searching turned up nothing.
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You need to contact Google direct - a PC and MAC license are different.
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@tig said:
You need to contact Google direct - a PC and MAC license are different.
Do you know how hard it is to find anything on their web site other than a reference to FAQs? I found what I thought was a way to contact them several days ago, but have not received a response.
I want to pay them money for their product, but they seem very determined not to take it!
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Fill this form in here... http://sketchup.google.com/support/bin/request.py?customer=supro&contact_type=sales - 5th FAQ on the list...
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@tig said:
Fill this form in here... http://sketchup.google.com/support/bin/request.py?customer=supro&contact_type=sales - 5th FAQ on the list...
Filled it out and sent it in two days ago, but haven't heard anything back.
What sort of TAT is normal?
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Please remember that SCF has nothing to do with Google.
If you sent the request just 2 days ago remember that it's still the weekend!
Perhaps you'll hear soon next week...
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@tig said:
Please remember that SCF has nothing to do with Google.
If you sent the request just 2 days ago remember that it's still the weekend!
Perhaps you'll hear soon next week...OK. Thanks.
I was just surprised that I didn't get the usual auto-reply saying the message was received.
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