Sketchup 7.1 Pro Upgrade Fails
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I'm attempting to upgrade my copy of SU 7 Pro to 7.1 running on Vista Home Premium.
I've tried upgrading from within Sketchup and by downloading the EXE, both produce the same error and the upgrade is rolled back.
See screen shot.
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Hi John,
Does this help at all?
http://groups.google.com/group/sketchupissues/browse_thread/thread/33e44fbfa97d7d88?pli=1
Regards,
SGT -
@sketchup guide tommy said:
Hi John,
Does this help at all?
http://groups.google.com/group/sketchupissues/browse_thread/thread/33e44fbfa97d7d88?pli=1
Regards,
SGTThank you for the information. I tried it, but it made no difference, I am afraid.
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John,
I'm sorry to hear you're having trouble.
The issue appears to be that the SketchUp installer is not able to successfully install one of the prerequisite assemblies from Microsoft that SketchUp requires. The item in question is provided in a pre-built module that we get from Microsoft, so we don't have an opportunity to change exactly how it is installed. My guess is that it may be conflicting with another version of the assembly already on your machine.
I hate to have to resort to such a brute-force method, but you could try uninstalling SketchUp 7 and then install SketchUp 7.1 from scratch. However, there is no guarantee that would solve anything; especially if the error is one which does not get repaired by uninstall (if the conflicting assembly was installed by another program, it wouldn't be touched by uninstalling SU).
We'll put our heads together over this, but since it is in a component that we do not control, I do not expect we will find a quick resolution. If you decide to try anything else, please let us know how it turns out.
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@andrews said:
We'll put our heads together over this, but since it is in a component that we do not control, I do not expect we will find a quick resolution. If you decide to try anything else, please let us know how it turns out.
Andrew
I uninstalled version 7 and attempted to reinstall v 7.1.
Exactly the same result.
I no longer have the use of Sketchup.
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Googling 0x80070057 pulls up a raft of issues with this error. Seems to be generic, and seems to indicate a corrupt entry in the registry.
There is some suggestion that the fix is supposed to be easy and just needs RegCure.
Well, I installed RegCure (paid for it too, dammit!) and ran the scan, and it made no difference.
It looks like I'm heading towards a complete reinstall of Vista and my software. A couple of days at least that I can't afford.
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@john.warburton said:
It looks like I'm heading towards a complete reinstall of Vista and my software. A couple of days at least that I can't afford.
John:
I sent you a PM yesterday with other suggestions, but have not heard back. Try those first... -
@andrews said:
@john.warburton said:
It looks like I'm heading towards a complete reinstall of Vista and my software. A couple of days at least that I can't afford.
John:
I sent you a PM yesterday with other suggestions, but have not heard back. Try those first...Thanks Andrew, but I have not received any PM's. Last one in my inbox was in February.
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Just to be clear, by the way - I don't blame Sketchup for this problem. It seems to be a Microsoft issue.
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Hi John, Sorry to read about your problems. I binged the error from MSs site, and noted that a lot of error messages referred to exchange, and outlook. As a last ditch effort (something VERY DANGEROUS that has worked for me in the past), just before you reinstall your OS. If you have access to a clean working copy of SU v7.1, locate the SU register (find with "regedit", and save it), and copy to the problem machine, and install it (just click on it). If that fails, you are going to reinstall anyway.
In order to avoid this kind of problem, when possible, I always keep a copy of the last 2 installers.
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@john.warburton said:
Thanks Andrew, but I have not received any PM's. Last one in my inbox was in February.
John,
Something is apparently broken with the forums. I did send you a PM the other day and I even went back to my sent messages to reference it the next day and it was still there. Now however, the message is no longer in my sent items and in fact, I don't even get the option to send you a private message; it's as if you're blocked. I wish I knew what happened to that message, as it took me a long time to write. Oh well.
The problem is with the Microsoft Visual C++ 2005 Runtime module. For some reason, Windows is not allowing you to install it. This is not a problem with SketchUp, as we simply distribute the Microsoft-provided installer for that.
Of course, you take responsibility for any troubleshooting steps you decide to take and any fallout that occurs as a result. It's all at your own risk... That said, here's something you can try.
Rather than reinstall your whole OS, a better approach would be to start by trying to manually uninstall any existing copies of the MS Visual C++ 2005 Redistributable package and then reinstalling the newest copy from the web. If you can do this successfully, you might get SketchUp to install cleanly without tripping over the component you're stuck on at present.
In the add/remove programs menu, look for something having to do with Visual Studio or Visual C++ 2005 Redistributable. If you find it, uninstall it. It'll be nice if you can uninstall this without any problems, but since it's an MS module that other programs on your system may already rely on, the system may not let you uninstall it.
After you've uninstalled, or if you don't find it already installed, or if you can't uninstall it, then move forward with installing the newest available copy:
Note that there are different versions for 32-bit vs 64-bit, so you have to get the correct one for your OS.
After you've installed the newest version of that package, try to reinstall SketchUp and see if it works for you.
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@andrews said:
...Something is apparently broken with the forums. I did send you a PM the other day and I even went back to my sent messages to reference it the next day and it was still there. Now however, the message is no longer in my sent items and in fact, I don't even get the option to send you a private message; it's as if you're blocked. I wish I knew what happened to that message, as it took me a long time to write. Oh well...
Hi Andrew, can you send anyone PM's? Try to send me one, please. I tested your permissions and they seem to be okay
I haven't encountered with this issue yet (indeed we have some however).(Is it not still in the Outbox folder? Sent but unread messages are there - sent and read messages go to the Sent folder).
Edit - John, don't you have PM's disabled by any chance in your preferences?
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@gaieus said:
John, don't you have PM's disabled by any chance in your preferences?
Oops! That would explain, that.
Got the PM now! -
Well, I managed to uninstall the MS Visual C++ 2005 Redistributable without encountering any errors.
Installing the latest version failed, though, with an error suspicously similar to the SU installation error.
Windows Update has ceased working too (with a useless generic error code 8000FFFF.) This may be due to my over aggressive use of a registry cleaner, though. Unfortunately restoring my registry backup did not fix this.
I have a current backup and details of my software installations, so I am thinking that reinstalling the OS from scratch is my only solution at this point.
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Yea - registry cleaners could potentially cause more problems than what they fix.
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@john.warburton said:
Well, I managed to uninstall the MS Visual C++ 2005 Redistributable without encountering any errors.
That's a step in the right direction!
@john.warburton said:
Installing the latest version failed, though, with an error suspicously similar to the SU installation error.
D'oh. I had really hoped we might get lucky by installing it outside of the context of SketchUp, but this is what I was afraid of. The pre-packaged Microsoft assembly just can't be installed for some reason.
@john.warburton said:
Windows Update has ceased working too (with a useless generic error code 8000FFFF.) This may be due to my over aggressive use of a registry cleaner, though. Unfortunately restoring my registry backup did not fix this.
Unfortunately, that is often a problem with registry cleaners. I know there are a lot of proponents out there who suggest the use of registry cleaners, but I'm not one of them. I recognize the occasional need to clean things out, but in my experience, registry cleaners cause more problems than they solve. These days, with almost all programs using Windows Installer to perform their installations, registries stay a lot cleaner than they used to. That being said, I am a proponent of reinstalling Windows from scratch every couple of years on computers that get a lot of use, just to be sure everything is operating at peak efficiency. Full reinstallation is something I prefer over registry cleaning.
@john.warburton said:
I have a current backup and details of my software installations, so I am thinking that reinstalling the OS from scratch is my only solution at this point.
I'm guessing that right now isn't an optimal time to perform such a procedure, but it may be necessary if you wish to continue installing SketchUp 7.1, or any other software package that requires the newest version of the Visual C++ 2005 redistributable package. The newest version of that package came out in July, so there are lot of software vendors who are in the middle of migrating over to using it in favor of the old one. SketchUp may be the only program you've found to give you this error so far, but it's only a matter of time before you try to install something else that requires it and run into the same problem for that program as well.
Good luck.
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I came across a lot of posts on various forums that identified 80070057 as an HTTP proxy error. I'm assumming that this is the same as the code with the hex prefix and not a completely different decimal code.
Common wisdom said that the first solution would be to try running proxycfg.exe from the console with admin privileges, running it twice, the second time with a '-d' switch.
Of course I was one of the many who aren't running IIS and did not have proxycfg available. Just in case I did download it though, and ran it to no apparent effect.
The second solution recommended is to do a clean reinstall of Vista, which is about where I am at anyway. By 'clean' it seems that I have to remove the current installation first, presumably to be absolutely sure that the new installation does not pick up any crud from the current installation.
To be sure, I think a format of the HDD is in order. A job for the weekend, I guess.
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@john.warburton said:
I came across a lot of posts on various forums that identified 80070057 as an HTTP proxy error. I'm assumming that this is the same as the code with the hex prefix and not a completely different decimal code.
I suppose it's possible that Windows Update is failing due to a proxy error, but of course, since the part of the SU installer where your installation is dying does not access the internet, the proxy settings wouldn't impact the issues you're having with the VC++ 2005 redistributable.
@john.warburton said:
The second solution recommended is to do a clean reinstall of Vista, which is about where I am at anyway. By 'clean' it seems that I have to remove the current installation first, presumably to be absolutely sure that the new installation does not pick up any crud from the current installation. To be sure, I think a format of the HDD is in order.
Again, it's a bummer that the job would require such an approach, but I do think it will fix your problem. Note that if your computer came from a big manufacturer like Dell, HP, Compaq, Gateway, etc., with Vista, it's almost a 100% certainty that there will be a recovery partition on your drive. The recovery partition contains a complete copy of Vista, exactly as it came from the manufacturer. If you boot in recovery mode, an automated system formats the main partition of your hard drive, copies all of the files over, and thereby restores the machine to factory spec. NOTE OF COURSE THAT THIS WOULD DESTROY ALL OF YOUR DATA, just like a regular format/reinstall would, so you need to back everything up first. Depending on the manufacturer of your PC, there are different ways to enter recovery mode. Just Google it the procedure. It takes a couple of hours to do this, but it's easy and reliable; I've done it lots of times with good results. Of course, if your PC is custom-built, there won't be a recovery partition and you'll have to reinstall from DVD.
Good luck!
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Well, I'm making progress.
Restoring the original configuration was painless. And seemed to take only a few minutes. The hard part was finding out how to do it! Silly me for thinking that I should use the "Recovery Disc" that came with the PC. No, I needed the "Application & Support-Disc". The "Recovery Disc" is used to either repair the existing installation or to replace it with a completely new installation. Nice one Medion. No documentation with the PC or on their web site of course. A README.TXT on the recovery partition would have been nice too.
Anyway, after several hours installing them one at a time, I managed to get all of the updates installed. One at a time because I have previously fallen foul of a known issue with Vista becoming unusable when trying to install multiple updates. Only one gave me an issue - the .NET 3.5 framework installation failed first time, but succeeded on the second attempt. Vista SP 2 was the last to go on - I did not even get offered that until all the other updates were installed.
SU 7.1 Pro was the first app that I installed. It went on straight away, no problems.
A long weekend now getting all my other apps on and validated, then several hours re-installing the data. Don't you just hate computers?
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@john.warburton said:
Restoring the original configuration was painless. And seemed to take only a few minutes.
Great! I've seen it take an awfully long time on some systems, but I'm glad yours was fast. The 'old' way of doing reinstallations was so terrible in comparison to this. When it works, the recovery partition is awesome. When doesn't it work? When your hard drive is failing and the recovery partition is Swiss cheese.
@unknownuser said:
The hard part was finding out how to do it!
This is my number one complaint with this procedure; it's different on all machines. I don't even know how to do it properly on my home computer, so I have to hack it into working using a partition editor.
@unknownuser said:
Silly me for thinking that I should use the "Recovery Disc" that came with the PC. No, I needed the "Application & Support-Disc". The "Recovery Disc" is used to either repair the existing installation or to replace it with a completely new installation.
You're lucky they even gave you any discs. I don't know of any other manufacturers who provide them anymore.
@unknownuser said:
SU 7.1 Pro was the first app that I installed. It went on straight away, no problems.
What a relief! I was 100% certain it would, but my wife had me a bit rattled when she asked me on Friday, "What happens if he does all this and it still doesn't work?" I didn't have an answer.
@unknownuser said:
A long weekend now getting all my other apps on and validated, then several hours re-installing the data. Don't you just hate computers?
Having caused plenty of problems for myself and run into countless others caused by bad software and hardware throughout the years, I've wasted a substantial amount of my life on such endeavors. And yet, I still keep coming back! What is the definition of insanity again?
Best of luck with SketchUp 7.1!
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