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    • D Offline
      daveirvin
      last edited by

      Everything was fine for several years, and then when I didn't use Sketchup for a couple of months, the truuble began. I'm using Sketchup 7 free on XP. When I hit the Skethup icon, or double click a skp file, or even navigate to the sketchup 7 directory and double click the exe file. I get one second worth of hourglass and nothing after that at all. Total silence from Sketchup, no error messages. Task Manager doesn't record any increase in activity during and after the hourglass. Sounds like a windows problem but every other program I use is working fine.
      I even uninstalled SU and reinstalled it from a clean download.
      Dare I mess with my registry?

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      • Dave RD Offline
        Dave R
        last edited by

        The Registry might be your next step. I would uninstall the program normally and then delete all the SketchUp 7 references in the Registry under HKEY_Current_USER/Software/Google. Then reboot and reinstall SU7. If you are very careful when you edit the Registry, you shouldn't have any problems. On the other hand, you edit the Registry at your own risk.

        Etaoin Shrdlu

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        (THERE'S NO PLACE LIKE)

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        M30

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        • M Offline
          mac1
          last edited by

          @daveirvin said:

          Everything was fine for several years, and then when I didn't use Sketchup for a couple of months, the truuble began. I'm using Sketchup 7 free on XP. When I hit the Skethup icon, or double click a skp file, or even navigate to the sketchup 7 directory and double click the exe file. I get one second worth of hourglass and nothing after that at all. Total silence from Sketchup, no error messages. Task Manager doesn't record any increase in activity during and after the hourglass. Sounds like a windows problem but every other program I use is working fine.
          I even uninstalled SU and reinstalled it from a clean download.
          Dare I mess with my registry?

          Don't know why people want to muck with the registry as soon as they have a problem and that should be the very last thing.
          You did not comment, is the SU7 a new installation and SU6 was working ok but SU7 is not or was the correct ops before the hiatus with SU7.
          What changes have you made after the correct ops?
          Does the SU7 show up in the add /remove programs list and the task manager, look at the processes running not the plot?
          Do you have admin previlages when you are loading?
          Have you tried to go back to a check point when the program was working OK, this may not be possible if you have a number of changes and did not set check points for them.
          XP can hog memory because of the logging files, check this KB and see if you can free some memory, kb956324, I ran this even for a bigger disk and it cleared a huge amount of memory for me. I ran it from a command prompt so wild cards could be used

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          • D Offline
            daveirvin
            last edited by

            I have an update. I used the windows restore program to return my computer to an earlier config. Everything worked fine.
            A few months ago I got a Logitech Cordless lazer mouse.
            It works fine with Sketchup except I wanted to customize one of the keys so I opened the Setpoint 4.0a2 program and modified the key. When I went to open Sketchup I got the same "don't know what your are talking about" behavior.
            So my routine now is to open my Sketchup file, then open the setpoint software and modify the keys. Works fine except it's kind of a pain to do that everytime.
            Has anyone out there had similar issues with the Setpoint program.
            I guess my next step is to contact Logitech and complain. Their latest drivers don't fix the problem so maybe they aren't aware of it yet.
            Thanks for the advice. I'm glad I didn't go and mess up my registry.

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            • honoluludesktopH Offline
              honoluludesktop
              last edited by

              I have no problems using a Logitech mouse with modified buttons, but did not change any that Su uses. Haven't done it in a while and not sure if you can, but if you changed a right or left or center wheel, perhaps a macro assigned to non-SuButton that can flip the selection both ways would help.

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