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    Outliner causes crashes

    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • R Offline
      redinhawaii
      last edited by

      No one willing to give feedback?

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      • snicoloS Offline
        snicolo
        last edited by

        I guessed that this was on Mac, but unfortunately I am unable to reproduce it. I can move all the Outliners entities around without crashing.

        Which OS version you have and which SU7 version you have?

        Also, does it matter at all which components you move?

        Do you have many SU windows opened?

        I would try erasing your com.google.sketchuppro7.plist from
        /Users/<yourusername>/Library/Preferences/

        this will wipe your SU7 remembered settings, but it has helped before in issue with the Outliner.

        hope this helps.
        thanks.
        Simone.

        Simone Nicolo
        QA Manager
        http://www.sketchup.com

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        • snicoloS Offline
          snicolo
          last edited by

          Same on the PC, no luck reproducing this one.
          Simone.

          Simone Nicolo
          QA Manager
          http://www.sketchup.com

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          • snicoloS Offline
            snicolo
            last edited by

            Ok, I got it now.

            It happens when I have more than one window opened with some nested components in them. With a single SU7 window opened it seems not to crash.

            On the PC no luck at all, it just handles multiple windows much better.

            Simone.

            Simone Nicolo
            QA Manager
            http://www.sketchup.com

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            • R Offline
              redinhawaii
              last edited by

              Thanks for taking the time to get clarity on the issue.
              I often have had multiple windows open primarily because I was learning SU, and found the need to reference back to either a YouTube video or the Online support manual.
              I understand more what the "limits" are within SU and my Mac OS system.
              Hopefully this will be addressed as I still want my multiple windows!!!
              thanks again
              aloha
              red

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              • snicoloS Offline
                snicolo
                last edited by

                Hey Red,
                I hope we will be able to fix this one soon.
                In the meantime let me know if it happens even with a single window.

                and enjoy hawaii, for us landlocked people too. β˜€
                Simone.

                Simone Nicolo
                QA Manager
                http://www.sketchup.com

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                • TommyKT Offline
                  TommyK
                  last edited by

                  Try closing the Components window pane when using the Outliner to sort your models.

                  I tried this, and it stopped crashing (so far). I use a Mac also.

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                  • FrederikF Offline
                    Frederik
                    last edited by

                    Dang... You just brought a 2009 thread back to life... 😲

                    Cheers
                    Kim Frederik

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                    • TommyKT Offline
                      TommyK
                      last edited by

                      It was the top topic on a google search for the problem, and it remained unresolved. Leaving it unanswered was screwing with my sense of order!

                      Seriously, this bug basically meant I never used Outliner (for 5 years!). I feel like I've rediscovered my sketchup childhood - the one where all the other kids went off on their special trip, while I was stuck at home sick. πŸ˜„

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                      • KrisidiousK Offline
                        Krisidious
                        last edited by

                        I never have the outliner open when I'm working... It always slows operations and navigation of the model.

                        By: Kristoff Rand
                        Home DesignerUnique House Plans

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