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Fredo licence 'seats'

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seats
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  • Q Offline
    Quadhurst
    last edited by 5 Jan 2025, 12:53

    Fredo licence seats

    I have had to wipe my iMac hard disc clean and reinstall everything. This is probably the third or fourth time I've done it and when trying to reinstall my Fredo-licensed extensions I get a message that I have exceeded the number of 'seats'. I don't know what this means. I only run SU on this one computer. A colleague told me that it's probably to do with not having deactivated things before wiping my disc; but I can't go and undo what I haven't done. I should be grateful for any advice on how I can resolve this problem.

    Many thanks.

    Andrew

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    • R Offline
      Rich O Brien Moderator
      last edited by 5 Jan 2025, 17:12

      Email support@sketchucation.com and we'll walk you through it

      Download the free D'oh Book for SketchUp ๐Ÿ“–

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      • Q Offline
        Quadhurst
        last edited by 6 Jan 2025, 13:32

        Many thanks indeed for that. I have e-mailed as advised.

        Andrew

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        • Q Offline
          Quadhurst
          last edited by 9 Jan 2025, 18:32

          Good evening. I sent my e-mail off on Monday as advised above but have not heard back from anyone yet. The e-mail is marked as being sent. Do hope to hear something soon.

          Regards.

          Andrew

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          • R Offline
            Rich O Brien Moderator
            last edited by 9 Jan 2025, 19:49

            There's nothing in our support inbox so I checked Spam and good old Gmail seems to think you are Spam

            image.png

            Download the free D'oh Book for SketchUp ๐Ÿ“–

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