SCFLicense: Extension Licensing on Sketchucation

Dave R · 19 Aug 2022, 20:05

but it keeps giving this error

Did you do what was directed in the error message?

Rich O Brien · 20 Aug 2022, 11:24

Typically Firewalls, Antivirus/Malware apps and VPNs cause issues. Another reason maybe if your on a network in a place of business and sketchucation.com domain is not whitelisted.

But that error does mean the issue is on your side as its preventing you reaching the server.

Also make sure your SketchUp Pro installer is installed using Run as Administrator so that it doesn't get handcuffed by Windows user policies and privileges.

crrmac · 20 Aug 2022, 13:52

não consigo validar a licença do round corner, na caixa de extensão o erro diz falha na comunicação com o sketchucation

TIG · 20 Aug 2022, 13:54

@unknownuser said:

I can't validate the round corner license, in the extension box the error says communication failed with sketchucation

See the previous reply about why this might happen...
And how to fix it...

karolinamaroszek · 22 Aug 2022, 07:20

Hi,

I just bought license for RoundConer but while i was paying, website told me that it couldnt finish my payment, however it took money from my bank account. Please contact me on tymoteusz.weglorz@gmail.com , i will send you all transaction details.

Rich O Brien · 22 Aug 2022, 11:56

Hi,

Send an email to support@sketchucation.com with your PayPal Transaction ID so we can look it up.

Or contact PayPal directly to see what happened with your payment.

jonathan sea · 27 Aug 2022, 00:21

This may be perfectly obvious to someone who's more savvy about these things than I, but how does one purchase a license? An often used extension is suddenly unavailable and I can't find the place/process for the life of me...

Rich O Brien · 27 Aug 2022, 11:50

@jonathan sea said:

This may be perfectly obvious to someone who's more savvy about these things than I, but how does one purchase a license? An often used extension is suddenly unavailable and I can't find the place/process for the life of me...

You can see a list of extensions for sale here...

SketchUcation | List of Plugin Licences

(sketchucation.com)

Or in SketchUp, each extension has a License menu entry. If you click the Obtain License button you go to the purchase page for that extension.

jonathan sea · 27 Aug 2022, 22:10

Thanks for the reply, but still dead ended. Either of these routes takes me to the Cart Checkout, where none of the payment buttons responds. Really need this extension, and had no notion this was coming. Feeling pretty frustrated here...

Rich O Brien · 27 Aug 2022, 22:15

Many things can impact PayPal's button executing. In most instances its browser related.

So if you have another browser without a bunch of addons running try that.

Things like Duck Duck Go's Privacy Essentials, Ad Blocker or even your own javascript settings can stop it working.

giuffd · 31 Aug 2022, 00:05

I purchased a new computer and installed my licensed Fredo extensions on my new computer. My old computer has been rebuilt. I did not release the licenses on the old computer before I installed them on the new computer. I went to the "My License" page and manually released the licenses that were assigned to my old computer. However, two of the extensions do not have a check box to release the license. See attached screenshot. Thank you in advance for the help. -David

agtplugin · 31 Aug 2022, 08:42

Hi,

I want to buy Fredoscale pluging. But in my country Paypal is not active so can ı buy this plugin with credit card
if you can turn me about this mail ı will be happy

Have a nice day

Rich O Brien · 31 Aug 2022, 08:53

@giuffd said:

...two of the extensions do not have a check box to release the license. See attached screenshot.

Send an email to support@sketchucation.com and we'll walk you through things.

Victorianvu · 4 Sept 2022, 16:55

Please help me release some keys that get stuck on my old Windows so that I can use them again on my newly installed Windows.

northstar351 · 6 Sept 2022, 15:48

Try as I may, I cannot purchase the Fredo6 package via your site. It enables me to sign into my account, go to the license I wish to purchase, fill out all the information, but when I go to either PayPal or credit/debit card absolutely nothing happens. HELP!!!

Rich O Brien · 6 Sept 2022, 16:03

@northstar351 said:

Try as I may, I cannot purchase the Fredo6 package via your site. It enables me to sign into my account, go to the license I wish to purchase, fill out all the information, but when I go to either PayPal or credit/debit card absolutely nothing happens. HELP!!!

Try a different browser. Preferably one without browser addons. If the buttons are failing to execute its usually browser related.

vititsam · 7 Sept 2022, 13:24

I have a problem with 'Activating the license'. I got a message when click Validate License and click the license file

'sorry - an error occured in the communication with sketchucation'

Please let me know how to fix this problem, Thanks

Rich O Brien · 7 Sept 2022, 13:42

@vititsam said:

'sorry - an error occured in the communication with sketchucation'

Please let me know how to fix this problem, Thanks

Something is stopping your device communicating with our domain. It could be anything from a firewall to an anti-virus.

vititsam · 7 Sept 2022, 15:37

@rich o brien said:

@vititsam said:

'sorry - an error occured in the communication with sketchucation'

Please let me know how to fix this problem, Thanks

Something is stopping your device communicating with our domain. It could be anything from a firewall to an anti-virus.

Thank you so much, I try to turn off Firewall. It's work!

Rich O Brien · 7 Sept 2022, 15:49

Hooray!

It would be a good idea to whitelist *.sketchucation.com in your firewall because intermittent online checks can occur for some extensions.