Stop it opening to Welcome To Sketchup

[Joe Wood]

When I open the desktop shortcut I always get this screen. How do I make it open to SUp??

[Dave R]

Preferences>General. Untick Show welcome screen.

[Joe Wood]

Darn Dave that welcome screen box is greyed out so I can't uncheck it?

[Dave R]

Are you signed in to your Trimble account?

[Joe Wood]

looks like I am. I closed SUp, opened it and have the same problem.

[Dave R]

It says you are still using the trial version. You can't prevent the Welcome screen from opening until you by the subscription license. I thought you'd already done that.

[Joe Wood]

shoot I thought I did also. I'm paying now, is there a Promo code I can use??

[Dave R]

I don't know of any current promo codes.

[Joe Wood]

I'll wait till my trial ends,

thanks again Dave!!

[Joe Wood]

Hey Dave, thank you for all the great help over the many years now. I wish I could meet you in person to say this!

[Joe Wood]

say Dave, just doing my taxes and notice a $299 payment to trimble in November, what do I do or who should I contact about that?

[Dave R]

I'd start with Customer Support.

https://help.sketchup.com/en/contact-support