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Sketchup 2019 ! FAILED TO SAVE DOCUMENT !

Scheduled Pinned Locked Moved SketchUp Bug Reporting
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  • M Offline
    madomen
    last edited by 20 Aug 2020, 06:09

    Help!
    Sketchup 2019, Crash file in working process.......


    Crash_02.jpg


    Crash_01.jpg

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    • T Offline
      TIG Moderator
      last edited by 20 Aug 2020, 11:56

      Your clue is in the second error message.
      It suggests you setup the AutoSave path properly - but this is automatic, so something went wrong...***
      ***I don't think you can manually edit the AutoSave path.

      It should be:
      C:\Users\lietotaj\AppData\Local\SketchUp\SketchUp 2019\SketchUp\working\SKETCHUP\RecoveredFiles\

      Mine is something similar [different user-name obviously].

      Oddly your path seems to include the text /Roaming/../ shown in the error-message.

      If the folder I listed above exists, then perhaps also check its permissions...
      It's hidden by default, but using the full path in a Windows-Explorer it should open OK...

      BUT it might also be that you've not installed SketchUp v2019 properly - try a Repair...
      Close SketchUp.
      Find its installer's exe file [usually in your Downloads folder]
      Right-click its icon > context-menu > "Run as administrator"
      When prompted choose "Repair".
      All permissions should now be reset properly...

      Running any complex app in any other way can cause weird issues, often relating to permissions.
      Never double-click an installer's exe file to 'Run' it - even if your user-account has admin-powers it is NOT the same thing...

      TIG

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      • G Offline
        Glenn at home
        last edited by 20 Aug 2020, 13:47

        Did it work before now?

        SketchUp Pro 2024/2025 Dell XPS 8950 i9-12900K 64GB Ram RTX 3080

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        • M Offline
          madomen
          last edited by 20 Aug 2020, 16:14

          Thank you TIG, ๐Ÿ‘ , I try to fixed. I give answer if is work perfect!

          .Mado.

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          • M Offline
            madomen
            last edited by 20 Aug 2020, 16:31

            I found a copy of the file and was able to finish the job.
            Here is the result ......


            Grobina_02.jpg

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            • G Offline
              Glenn at home
              last edited by 20 Aug 2020, 17:01

              So it was the file that was bad?

              SketchUp Pro 2024/2025 Dell XPS 8950 i9-12900K 64GB Ram RTX 3080

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              • M Offline
                madomen
                last edited by 20 Aug 2020, 17:06

                The file it couldn't be, think something went wrong with Autosave, reinstall Sketchup.
                I lost my 4 hour job yesterday, today almost the same thing happened!

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                • T Offline
                  TIG Moderator
                  last edited by 20 Aug 2020, 17:44

                  Don't ever rely on AutoSave - it's the backup when the wheels fall off...
                  Save you model regularly - 4 hours of lost work could be 20 minutes if you saved more frequently....

                  PS: the file path in the error certainly looked FUBAR !

                  TIG

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                  • G Offline
                    Glenn at home
                    last edited by 20 Aug 2020, 18:05

                    So autosave just "went bad" out of the blue? It worked well before?

                    SketchUp Pro 2024/2025 Dell XPS 8950 i9-12900K 64GB Ram RTX 3080

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                    • T Offline
                      TIG Moderator
                      last edited by 20 Aug 2020, 18:10

                      Did you try the 'Repair' idea ??

                      TIG

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                      • M Offline
                        madomen
                        last edited by 21 Aug 2020, 06:14

                        Auto save settings stand for 5 minutes, nothing was changed, previously worked perfectly.
                        PS: I still can't repair the program. I'll do it next week.

                        Mado


                        Autosave.jpg

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                        • G Offline
                          Glenn at home
                          last edited by 21 Aug 2020, 12:00

                          Huh, weird. I have the exact same setting except for the "Show Welcome Window". Should be default as I haven't changed it since I installed 2020. I'm sort of psycho about saving. I learned CAD back in '89 on DOS and I got into the habit of saving every little bit JUST. IN. CASE! ๐Ÿ˜‰ I mean like every few minutes I save the file. No matter if it's AutoCAD, SU, Blender, Form Z, Adobe..whatever.

                          SketchUp Pro 2024/2025 Dell XPS 8950 i9-12900K 64GB Ram RTX 3080

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                          • R Offline
                            rv1974
                            last edited by 23 Aug 2020, 04:55

                            This is severe bug in last 3 versions (in v2020 fortunately still didn't see it, but some guys in the office did). I noticed it happens when file gets rather complex with lots of Acad files inserted. The only way to save the work is (portion by portion) copy-paste model to a new empty file (without acad linework and purge it.

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                            • M Offline
                              madomen
                              last edited by 23 Aug 2020, 19:48

                              This document used an Autocad file for house modeling ...... maybe that was the reason, but I would like to say that the problems on both days started with the import of roofing from 3d Warehouse, in any case it was not observed before.

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                              • R Offline
                                rv1974
                                last edited by 24 Aug 2020, 12:57

                                IDK maybe file size is a trigger..

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