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SU Pro 2018 Hardware Acceleration Problem

Scheduled Pinned Locked Moved SketchUp Bug Reporting
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  • B Offline
    Bob James
    last edited by 4 Apr 2018, 18:47

    I am using a Nvidia 1080ti GPU Driver Version 391.35
    When I try to open SU, I get this error:

    acceleration error.PNG

    Hardware acceleration is activated:

    acceleration R_LI.jpg

    i7-4930K 3.4Ghz, 2x GTX780 6GB, 32GB DDR3-1600 ECC, OCZ Vertex 4 500GB, WD Black 3TB, 32TB NAS, 4x 27" Monitors, SpaceMouse Pro, X-keys XK-60

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    • T Offline
      TIG Moderator
      last edited by 4 Apr 2018, 18:58

      SketchUp uses OpenGL.
      I'd expect your Graphics Card to have > v3.?

      Ensure that its drivers are up to date, and it is enabled for SketchUp etc...

      Use your NVIDIA Control Panel and set it to 'Let the 3d application decide'...

      SketchUp should auto-configure itself...

      Under its 'Manage 3d Settings'...
      == Trimble SketchUp
      Either accept all of the default settings, or consider removing it from the list if it's still being awkward...

      TIG

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      • B Offline
        Bob James
        last edited by 4 Apr 2018, 22:31

        Thank you a TONfor your help. As you can see below I have a couple of questions.
        This all started when I updated the drivers.

        SketchUp uses OpenGL.
        I'd expect your Graphics Card to have > v3.?
        OpenGL v4.5

        Ensure that its drivers are up to date,
        Version 391.35 is the latest

        and it is enabled for SketchUp etc...
        Do you mean that Trimble SketchUp is in the Manage 3d Settings list?

        Use your NVIDIA Control Panel and set it to 'Let the 3d application decide'...
        Let the 3d application decide what? OpenGL? Hardware Acceleration?

        SketchUp should auto-configure itself...
        %(#FF0000)[Good 😎]

        Under its 'Manage 3d Settings'...
        == Trimble SketchUp
        Either accept all of the default settings, or consider removing it from the list if it's still being awkward...
        This has all of the default settings since I did not go into NVidia Control Panel/3D Settings/Manage 3D Settings to change any of the 21 settings

        i7-4930K 3.4Ghz, 2x GTX780 6GB, 32GB DDR3-1600 ECC, OCZ Vertex 4 500GB, WD Black 3TB, 32TB NAS, 4x 27" Monitors, SpaceMouse Pro, X-keys XK-60

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