Help with 2016

Jellicoe

Hallo Leute,
I've been using Make 2016 quite happily now for some months on a Windows 7 machine. I have since downloaded it onto a Windows 10 machine and find that there is a three or four second delay between left-clicking on an object and the blue bounding box appearing. I've tried upgrading to 2017 but get the same peculiar result. Any Ideas?

Thanks in anticipation

TIG

Was it installed properly in Win 10 ?
Here's a fix to try...

Close SketchUp.
Find the SketchUp installer's exe file icon - probably in your Downloads folder ?
Select its icon and right-click > context-menu
Choose "Run as administrator"
When prompted choose "Repair".
Restart SketchUp and see if it's any better.

Installing apps in any other way - e.g. by double-clicking in the installer - causes unpredictable issues.
Using "Run" and being an "Admin" is NOT the same as using the "Run as administrator" option.

Also try to update your Graphics Card drivers to the newest available set up...
What is your GC ?

Jellicoe

Thanks for your prompt reply, Tig. Installing as a repair hasn't fixed the problem I'm afraid. All other programs are responding to my mouse correctly so I'm convinced there is a Sketchup/Windows10 issue here.

TIG

The Repair as admin won't have done any harm.

What about the Graphics Card drivers ?

Box

There have been significant issues reported with Win 10 updates causing slow downs.

Jellicoe

Box may be on the right track: surfing the web turned up a number of people experiencing the same problem. It has been suggested that Windows Update KB40115217 is the cause of the problem.

Now, if only I knew how to uninstall that!

samnorth

Might be worth trying to update/reinstall your graphics driver as TIG hinted?

I experience the same symptoms if i revert to my iGPU [intel hd4000 on a i7 3770k] AND Win10 has done an update.

As a short term solution using the intel driver assistant to manually reinstall the Intel driver has always got things working again for me and is easier than uninstalling the microsoft update. I'm not too concerned as i only use the iGPU occasionally when I want to continue working and my discrete GPUs are rendering.

If the above is relevant, and you have a desktop, then a discrete GPU might be worth considering?