Can't login to SketchUcation plugin store v2.6.1

16301548

Hi,
Today I registered and subscribed your service but I can't login to plugin "SketchUcation Tools 2.6.1". The bug was film and attached. After verified login details and clicked "Continue to PluginStore" in sketchUp app I come back to previous screen.

I'm using:
SketchUp Pro 2015 ver. 15.3.331 x64
SketchUcation Plugin Store v2.6.1
Windows 10 x64
Kaspersky total security 15.0.2.361

I don't have problem to login to your website so the account was created properly I think.
After I read some posts on this forum I added SketchUp exception to firewall (Kaspersky) and full permission to Plugin folder but it didn't help at all.

If you have any problem to open attached file just drag it into chrome browser.

Thanks for your help.

2015-09-19_1835.swf

TIG

I've replied by PM...

TIG

I can confirm that this error is now resolved.
It relates to having an SCF user-name that's purely numbers !

The fix should be applied server-side shortly [check tomorrow].
No need to reinstall anything.

If other members have issues please post here...

Gareth

Having a similar issue.

I am 'rebuilding' SketchUp and plugins from scratch after a hard drive crash earlier this week.

I can log in on the website but not from SketchUp via the Plugin Store (Error : Username or Password missmatch, please try again)

I am using SU 2014 Pro
Windows 7
Plugin Store version 3.0.1

EDIT : IGNORE THIS POST (UNLESS YOU FEEL INCLINED TO CONTRIBUTE OF COURSE). I HAVE REPOSTED IN ANOTHER MORE APPROPRIATE TOPIC !

pjenk51

Hello I also can't log in to the plug in store.

When I select Don't remember password and click I do get the message that a email has been sent etc.

I have verified that my email is current in your system by trying to create a new registration using the the same email that I used in the original registration.

I never receive the email.

regards
pwjenk51

Gábor

@pjenk51 said:

Hello I also can't log in to the plug in store.

Hi, Pjenk51,

Are you trying to log in at the SketchUcation site or in the SketchUp plugin? Do I understand well that you forgot your password for the site and you are trying to reset it? But if it is so, how did you log in to write this post?

Regards,

Gábor