[Plugin] SketchUcation Tools
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TIG,
I just tried installing the most recent plugin (Jiminy Layers Panel) and nothing happened again. What's strange is that it seems like everything is happening exactly like it's supposed to but somehow the file gets lost in the middle of the operation. I don't know if it fails downloading it or opening it or moving it somewhere.
Is there any temp folder where Plugin Store is saving downloaded files that I can check to see if it gets any file?
Best regards,
JQL
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In the Ruby Console, type [or copy+paste] these individually +<enter>:
SCF::TEMP SCF::TEMPDIR SCF::SCF_Dialog::SCFDIREach should return one of the various temp folders [there are 3 possibles depending on the tool and the longevity of the files put there...].
Open them and see what's in them... -
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JQL: May I ask you what kind of a virus protection software is installed on your PC? Some of them tend to remove files they consider dangerous without any warning..... Of couse if this is the case you can find a trace of this removal in the viruskiller's log...
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hi all
i have the same problem with downloading any plugins it shows that it is installed but i can find it and every time i open sketchup it gives me a screen with a list of load errors
im using sketchup8 pro for windows -
@shady7977 said:
hi all
i have the same problem with downloading any plugins it shows that it is installed but i can find it and every time i open sketchup it gives me a screen with a list of load errors
im using sketchup8 pro for windowsYou need to be more specific about the error messages you are receiving when you open SketchUp. Is it possible you haven't downloaded/installed required support files? Is it that there aren't proper permissions granted for access to the Plugins folder? The error messages would tell you that. Post those error messages here so we can help you.
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Please give proper error messages so we know what's up...
Are you using the dialog's AutoInstall button?
You chose not to give us the OS or exact SUp version...Here are some assumptions...
PC:
As an admin [if you are not one give yourself this ability using the Control Panel > Users..]
Select your Plugins folder.
Right-click > context.menu > Properties > Security > Edit...
Ensure each of the users/groups listed is given FULL read/write permissions...
Apply/OK.
These permissions changes should automatically trickle down to the contents too.
Select the SketchUp.exe file in the same folder as the default Plugins folder.
Right-click > context.menu > Properties > Compatibility
Then tick the box 'Always run as an administrator', Apply/OKMAC:
Plugins folder [HD one for v8 and User one for v2013] - properties > set FULL read/write permissions AND check the box to trickle the changes to all existing files and subfolders so current files are 'manageable' too...On a PC also ensure that your main Plugins folder does not have a 'custom-icon' 0 this can restrict even FULL permissions very subtly... AND that your user-name does not include any non-ASCII characters [e.g. accénted letters] - it's a well known limitation of the Ruby version shipped with PC SketchUp [up to and including v2013 at least], that file-paths containing non-ASCII characters can cause Ruby's 'File' operations to fail - thus preventing some simple download/processing in your ..Users../AppData../Local ../Temp folder-paths...
Also check that you do NOT have an overzealous anti-virus app that stopping the download/processing of file from sketchucation.com... -
I cleared the IE cache as directed, the tools plugin acts like it is working, asks if I want to install etc. But nothing gets installed, I did it the old fashioned way, that still works
Windows Vista, SU8m2. No biggy but the plugin sounded handy. No I Haven't ventured into SU13 yet. -
@tspco said:
I cleared the IE cache as directed, the tools plugin acts like it is working, asks if I want to install etc. But nothing gets installed, I did it the old fashioned way, that still works
Windows Vista, SU8m2. No biggy but the plugin sounded handy. No I Haven't ventured into SU13 yet.
I should work...
Any errors messages ?
Which Plugins failed to install ?
Did you follow the advice - repeated recently about setting security permissions as FULL, running as admin etc ? -
TIG,
There is in fact a sectioncutface rbz in one of the temp folders. After I try to install layers panel plugin, it appears on the temp folder but doesn't install. I suppose the problem might occur after that point where Plugin Store saves the plugin in temp and then, probably tries to open it and copy the files to plugin folder.
GĂĄbor,
I use avast but I can see no file being blocked when I use pluginstore. Avast should be allowing the files to pass, as they are being saved on temp folders.
Thanks for all your efforts guys. Don't forget this is not a real problem for me as I work with 2013 and everything is working fine there.
Best regards,
JQL
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TIG,
Just to make a final try I changed every permission on plugin folder to none and then set them to full again and it now works. I don't know what might have been missing but something was not right on permissions after all, though I checked them all to full.
Now plugin store installed correctly both plugins.
Sorry for the trouble I gave you as it seemed to be definetely my problem.
Best regards,
JQL
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I wrote this before getting your Security to FULL fixed it post...
Glad it seems to be resolved.
Please keep an eye on this and report anything unusual...
Still weird that there were no error messages, as restricted permissions ought to throw an error anyway ?
I know that some subtle restricts can report as FULL and cause issues - e.g. by having a custom folder icon Windows can illogically downgrade your permissions very slightly, with unexpected consequences...FYI here' what I was going to say before your welcomed news...
Put simplistically the AutoInstaller downloads a version of the RBZ that is specially encrypted, and then extracts that data to make the RBZ file in the ../Temp/SCF folder.
Is the AutoInstalled RBZ you found in the ../Temp/SCF folder exactly the same as the one you can download manually from the PluginStore page ?
It ought to be...
But if the AutoInstalled RBZ is faulty we need to find out why...
If it seems OK then we need to find out why it failed to install and stopped...
The AutoInstaller should have then used the built-in API 'install_from_archive' method to extract the temporary RBZ's contents into the Plugins folder - just as if you had used the Extensions>Install... button.
On completion it finally deletes the temp RBZ to tidy up... so something is failing in the latter steps.
BUT at each and every step any failure to finish should produce some helpful error messages in the Ruby Console - even if it's just a numerical output...
The failure AND lack of any messages is most perplexing -
TIG,
I would really love to check out if the file is the same as the one that can be downloaded from Plugin Store, but it is there no more. I think this time Plugin Store deleted it after the successful install.
Maybe I can twist my permissions again and help you find out what might be wrong in my system not reporting errors. But today I just need some sleep as last weeks have been heavy.
I'll still check the recycle bin for the deleted rbz today and tomorrow I can compare it.
Thanks for everything and i'll give more info as soon as I can.
JQL
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OK, no worries, at least we know it was a permissions issue.
Just the lack of warnings is puzzling me...
When I say a file is deleted Ruby's File.delete(file) means it is actually removed from the computer, it is not moved to the recycle-bin - it skips that step... and so in many ways it acts as if you have 'emptied the bin' deleting its contents 'forever', the 'bin' is a system contrivance to allow you to change your mind after removing a file from its original location, but not yet deleting it from the records completely...
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Yes I know about the recycle bin but that was me trying to find a way to restore that impossible to restore file.
Thanks,
JQL
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Unfortunately once Ruby has deleted a file it has gone.
Interestingly, files that are deleted from a folder are not 'deleted' from the hard-drive, instead their entry in the folder's directory-listing is removed, so then the system no longer sees them.However, a file-recovery tool like Recuva can try to find, recover and restore deleted files, by reading all file entries irrespective of their missing directory listing. The success of this is variable, because once a file is no longer in the directory-listing its space on the hard-disk is made available for use by new files, this space is reused somewhat at random. If the deletion was recent the contents might remain intact [or be at least usable], but after some weeks have passed at least some of its data could be overwritten by newer file entries. Ironically you might find that a file deleted yesterday is unrecoverable but one deleted last year is quite usable !
The recovery of deleted "but not gone forever" emails and other similar downloaded files is what brings down politicians/criminals etc from time to time, when forensic-IT guys probe their hard-drives. As a result there are now several secure-deletion tools available - these don't just remove the file from the directory-listing but before it is deleted they rename it in a random way and overwrite its contents with random junk, so then it is totally unrecognizable, and unrecoverable/unusable when probed by other recovery-tools, these 'shredders' might even overwrite the hard-disk's 'Free-space' with 'null' contents, so then any deleted files are really "gone forever", as there is no record they ever existed and not one useful bit of their data is left behind...
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LOL TIG,
It was just an rbz, I hope I'm not caught with my pants down because of that!
Best regards,
JQL
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@rv1974 said:
How could I solve this?...
This is odd...
What's your IE version, SketchUp version etc... ?
Check your Internet Options are set sensibly to allow javascript to run, communication back and forth with www sites etc.
The SCF dialog page is failing to load at its first hurdle when it checks your login cookie, using a js function loaded from the server-side js to which it passes the cookie data read in by the Ruby-side...Have you set your Security permissions to the Plugins folder to FULL, and SketchUp.exe Compatibility to always run as administrator etc ?
Have you been able to access the dialog previously ?
What has changed ?
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