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    3D connexion Space Mouse Pro - problems

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    • iichiversiiI Offline
      iichiversii
      last edited by

      Wow, I was going to purchase 1 of these last year, well I think ill hold back now after reading this, can you all keep us up to date if this problem is fixed, I would like to eventually invest in 1 but not until those problems are rectified

      Bring on the Rain...

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      • Mike LuceyM Offline
        Mike Lucey
        last edited by

        @sally said:

        Thanks a lot
        Mike, I presume you'll keep us posted.

        Yes I will.

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        • A Offline
          archturn
          last edited by

          I bought one a few months ago and the standard driver did not work at all. Support walked me through installing their beta version. It will work and then suddenly stop (last time it stopped when I saved my drawing). It does seem to work with everything else but I bought it for SU.
          BTW I use a Mac as well

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          • D Offline
            Daztill
            last edited by

            Hi, I'm also on mac, three different ones to be precise, on my imac at home its been working great then suddenly stopped after opening a sketch up file emailed to me, the work mini worked good then slowed up to be painful, my mac laptop just refuses to even try, the demo works fine on the iMac and mini, they all have the beta version loaded and the same sketch up 8, has anyone herd anything because the bloody things driving me mad with the heavy workload i have at present. Darren

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            • sallyS Offline
              sally
              last edited by

              Hi Darren,
              I'm in email contact with their support, they are aware of the problems, the 'Mac' developer was away, so I'm waiting for them to get back to me. I'll let you know their reply. But it is all very frustrating eh? Best regards, Sally

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              • sallyS Offline
                sally
                last edited by

                Hi all,

                I have received this response today from the technical support team at 3d connexion, I haven't had the chance to try it yet, but thought I would share it with you.

                "Hi Sally,
                thank you for your patience. I have an answer now.
                First delete all the com.3dconnexion files in the hidden Library folder.
                To access this folder, leftclick on "Go" in the Mac menu, then press and
                hold the Alt key. A new MenuItem will appear - Library.
                There open the preferences and delete all files that have a 3dconnexion in
                it. (This is the place where the buttonmapping is saved)

                Please check if SketchUp doesn't, in the SketchUp PlugIn folder
                (Library/Application Support/Google SketchUp 8/SketchUp/plugins/)
                that the 3DxSketchUp.bundle.plug and the 3DxSketchUp.rb is in there. (These
                two files are for the navigation in SketchUp)

                Then install the plugins again via the 3Dconnexion preferences. The files
                should be back again. Just make some short changes in the SketchUp Profile
                in the 3Dconnexion preferences. Now check the hidden Library folder again,
                to make sure a new com.3dconnexion file was created.

                The next step is to reboot the system and start SketchUp again. Is the
                navigation still working? Check if files in the SketchUp plugin folder are
                still there. Also check if the config file (com.3dconnexion...) file is
                still there. "

                I'll try this tomorrow, but as I've tried similar things before, and have had temporary success but then it's stopped working again, I'm not holding my breath!

                Best regards, Sally

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                • Mike LuceyM Offline
                  Mike Lucey
                  last edited by

                  Thanks for the update Sally. Can you let us know how you get on?

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                  • sallyS Offline
                    sally
                    last edited by

                    Hi all,

                    I just did exactly what the technical support team suggested, and IT STILL DOES NOT WORK!!!! Grrr!

                    So it's back to them, I'll keep you posted.

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                    • sallyS Offline
                      sally
                      last edited by

                      Well after being passed up the chain, over 28 emails to and from me and lots of delays.....it is now working. I had to download the latest driver (10.0.10) which is still in beta, but due to be released soon. So all seems to be OK, finally! Now at least I'll get a chance to use it!

                      If you want to download this driver, go here http://www.3dconnexion.com/labs

                      My patience was wearing thin, let's hope it works consistently now! Or I will be asking for my money back.

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                      • Mike LuceyM Offline
                        Mike Lucey
                        last edited by

                        Thanks for keeping us posted Sally. Fingers crossed it keeps going well for you.

                        Mike

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                        • mikebelluckfM Offline
                          mikebelluckf
                          last edited by

                          @sally said:

                          Well after being passed up the chain, over 28 emails to and from me and lots of delays.....it is now working. I had to download the latest driver (10.0.10) which is still in beta, but due to be released soon. So all seems to be OK, finally! Now at least I'll get a chance to use it!

                          If you want to download this driver, go here http://www.3dconnexion.com/labs

                          My patience was wearing thin, let's hope it works consistently now! Or I will be asking for my money back.

                          Hurrah!! my 3D Connexion Space Mouse now works in SKP 2013. Thanks Sally

                          MIKE BELL
                          http://www.mikebell.eu   +44 7970 646 705

                          Event // Exhibition // Experiential // Installation
                          Design / Layouts / CAD Plans / Digital Scamps

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