3D connexion Space Mouse Pro - problems

sally · 23 Mar 2013, 14:21

Hi,
I bought a Space mouse pro and have had loads of problems with it, getting it to work and then it not working again. I've been having help from them but it is so unreliable that I am not getting the chance to use it much. They've just released new drivers for it, and seemed aware of some problems, but whilst it worked at first, it has stopped again. Is anyone else having problems? I'm considering asking for my money back! By the way, I'm on a mac.
Thanks, Sally

Daztill · 25 Mar 2013, 12:46

Hi, I've bought a space explorer and are running sketch up pro 8, it works with everything i.e google earth, safari all the 3d connection demos and games but not with the program I bought it for, unless sketch up and 3d connection sort it out it's been a complete waste of money and time, come sketch up put your money where your mouth is and sort it out !!!!

Darren

Dave R · 26 Mar 2013, 11:02

I find a simple 3-button mouse works best for me but...

[flash=560,315:r4wksscy]http://www.youtube.com/v/pmgiW4z1vow?hl=en_US[/flash:r4wksscy]

Mike Lucey · 26 Mar 2013, 11:16

Hi Sally and Darren, I'm currently in talks with the 3Dconnexion guys about possibilities. I will draw there attention to this matter.

Mike

sally · 26 Mar 2013, 16:45

Thanks a lot
Mike, I presume you'll keep us posted.

iichiversii · 27 Mar 2013, 09:04

Wow, I was going to purchase 1 of these last year, well I think ill hold back now after reading this, can you all keep us up to date if this problem is fixed, I would like to eventually invest in 1 but not until those problems are rectified

Mike Lucey · 27 Mar 2013, 16:51

@sally said:

Thanks a lot
Mike, I presume you'll keep us posted.

Yes I will.

archturn · 28 Mar 2013, 20:58

I bought one a few months ago and the standard driver did not work at all. Support walked me through installing their beta version. It will work and then suddenly stop (last time it stopped when I saved my drawing). It does seem to work with everything else but I bought it for SU.
BTW I use a Mac as well

Daztill · 2 Apr 2013, 21:07

Hi, I'm also on mac, three different ones to be precise, on my imac at home its been working great then suddenly stopped after opening a sketch up file emailed to me, the work mini worked good then slowed up to be painful, my mac laptop just refuses to even try, the demo works fine on the iMac and mini, they all have the beta version loaded and the same sketch up 8, has anyone herd anything because the bloody things driving me mad with the heavy workload i have at present. Darren

sally · 3 Apr 2013, 04:46

Hi Darren,
I'm in email contact with their support, they are aware of the problems, the 'Mac' developer was away, so I'm waiting for them to get back to me. I'll let you know their reply. But it is all very frustrating eh? Best regards, Sally

sally · 3 Apr 2013, 19:53

Hi all,

I have received this response today from the technical support team at 3d connexion, I haven't had the chance to try it yet, but thought I would share it with you.

"Hi Sally,
thank you for your patience. I have an answer now.
First delete all the com.3dconnexion files in the hidden Library folder.
To access this folder, leftclick on "Go" in the Mac menu, then press and
hold the Alt key. A new MenuItem will appear - Library.
There open the preferences and delete all files that have a 3dconnexion in
it. (This is the place where the buttonmapping is saved)

Please check if SketchUp doesn't, in the SketchUp PlugIn folder
(Library/Application Support/Google SketchUp 8/SketchUp/plugins/)
that the 3DxSketchUp.bundle.plug and the 3DxSketchUp.rb is in there. (These
two files are for the navigation in SketchUp)

Then install the plugins again via the 3Dconnexion preferences. The files
should be back again. Just make some short changes in the SketchUp Profile
in the 3Dconnexion preferences. Now check the hidden Library folder again,
to make sure a new com.3dconnexion file was created.

The next step is to reboot the system and start SketchUp again. Is the
navigation still working? Check if files in the SketchUp plugin folder are
still there. Also check if the config file (com.3dconnexion...) file is
still there. "

I'll try this tomorrow, but as I've tried similar things before, and have had temporary success but then it's stopped working again, I'm not holding my breath!

Best regards, Sally

Mike Lucey · 3 Apr 2013, 22:34

Thanks for the update Sally. Can you let us know how you get on?

sally · 6 Apr 2013, 13:48

Hi all,

I just did exactly what the technical support team suggested, and IT STILL DOES NOT WORK!!!! Grrr!

So it's back to them, I'll keep you posted.

sally · 26 Apr 2013, 13:33

Well after being passed up the chain, over 28 emails to and from me and lots of delays.....it is now working. I had to download the latest driver (10.0.10) which is still in beta, but due to be released soon. So all seems to be OK, finally! Now at least I'll get a chance to use it!

If you want to download this driver, go here http://www.3dconnexion.com/labs

My patience was wearing thin, let's hope it works consistently now! Or I will be asking for my money back.

Mike Lucey · 26 Apr 2013, 16:51

Thanks for keeping us posted Sally. Fingers crossed it keeps going well for you.

Mike

mikebelluckf · 25 Jun 2013, 15:09

@sally said:

Well after being passed up the chain, over 28 emails to and from me and lots of delays.....it is now working. I had to download the latest driver (10.0.10) which is still in beta, but due to be released soon. So all seems to be OK, finally! Now at least I'll get a chance to use it!

If you want to download this driver, go here http://www.3dconnexion.com/labs

My patience was wearing thin, let's hope it works consistently now! Or I will be asking for my money back.

Hurrah!! my 3D Connexion Space Mouse now works in SKP 2013. Thanks Sally