sketchucation logo sketchucation
    • Login
    ℹ️ Licensed Extensions | FredoBatch, ElevationProfile, FredoSketch, LayOps, MatSim and Pic2Shape will require license from Sept 1st More Info

    3D connexion Space Mouse Pro - problems

    Scheduled Pinned Locked Moved Hardware, Software & Gadgets
    16 Posts 7 Posters 3.0k Views 7 Watching
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • sallyS Offline
      sally
      last edited by

      Hi,
      I bought a Space mouse pro and have had loads of problems with it, getting it to work and then it not working again. I've been having help from them but it is so unreliable that I am not getting the chance to use it much. They've just released new drivers for it, and seemed aware of some problems, but whilst it worked at first, it has stopped again. Is anyone else having problems? I'm considering asking for my money back! By the way, I'm on a mac.
      Thanks, Sally

      1 Reply Last reply Reply Quote 0
      • D Offline
        Daztill
        last edited by

        Hi, I've bought a space explorer and are running sketch up pro 8, it works with everything i.e google earth, safari all the 3d connection demos and games but not with the program I bought it for, unless sketch up and 3d connection sort it out it's been a complete waste of money and time, come sketch up put your money where your mouth is and sort it out !!!!

        Darren

        1 Reply Last reply Reply Quote 0
        • Dave RD Offline
          Dave R
          last edited by

          I find a simple 3-button mouse works best for me but...

          [flash=560,315:r4wksscy]http://www.youtube.com/v/pmgiW4z1vow?hl=en_US[/flash:r4wksscy]

          Etaoin Shrdlu

          %

          (THERE'S NO PLACE LIKE)

          G28 X0.0 Y0.0 Z0.0

          M30

          %

          1 Reply Last reply Reply Quote 0
          • Mike LuceyM Offline
            Mike Lucey
            last edited by

            Hi Sally and Darren, I'm currently in talks with the 3Dconnexion guys about possibilities. I will draw there attention to this matter.

            Mike

            Support us so we can support you! Upgrade to Premium Membership!

            1 Reply Last reply Reply Quote 0
            • sallyS Offline
              sally
              last edited by

              Thanks a lot
              Mike, I presume you'll keep us posted.

              1 Reply Last reply Reply Quote 0
              • iichiversiiI Offline
                iichiversii
                last edited by

                Wow, I was going to purchase 1 of these last year, well I think ill hold back now after reading this, can you all keep us up to date if this problem is fixed, I would like to eventually invest in 1 but not until those problems are rectified

                Bring on the Rain...

                1 Reply Last reply Reply Quote 0
                • Mike LuceyM Offline
                  Mike Lucey
                  last edited by

                  @sally said:

                  Thanks a lot
                  Mike, I presume you'll keep us posted.

                  Yes I will.

                  Support us so we can support you! Upgrade to Premium Membership!

                  1 Reply Last reply Reply Quote 0
                  • A Offline
                    archturn
                    last edited by

                    I bought one a few months ago and the standard driver did not work at all. Support walked me through installing their beta version. It will work and then suddenly stop (last time it stopped when I saved my drawing). It does seem to work with everything else but I bought it for SU.
                    BTW I use a Mac as well

                    1 Reply Last reply Reply Quote 0
                    • D Offline
                      Daztill
                      last edited by

                      Hi, I'm also on mac, three different ones to be precise, on my imac at home its been working great then suddenly stopped after opening a sketch up file emailed to me, the work mini worked good then slowed up to be painful, my mac laptop just refuses to even try, the demo works fine on the iMac and mini, they all have the beta version loaded and the same sketch up 8, has anyone herd anything because the bloody things driving me mad with the heavy workload i have at present. Darren

                      1 Reply Last reply Reply Quote 0
                      • sallyS Offline
                        sally
                        last edited by

                        Hi Darren,
                        I'm in email contact with their support, they are aware of the problems, the 'Mac' developer was away, so I'm waiting for them to get back to me. I'll let you know their reply. But it is all very frustrating eh? Best regards, Sally

                        1 Reply Last reply Reply Quote 0
                        • sallyS Offline
                          sally
                          last edited by

                          Hi all,

                          I have received this response today from the technical support team at 3d connexion, I haven't had the chance to try it yet, but thought I would share it with you.

                          "Hi Sally,
                          thank you for your patience. I have an answer now.
                          First delete all the com.3dconnexion files in the hidden Library folder.
                          To access this folder, leftclick on "Go" in the Mac menu, then press and
                          hold the Alt key. A new MenuItem will appear - Library.
                          There open the preferences and delete all files that have a 3dconnexion in
                          it. (This is the place where the buttonmapping is saved)

                          Please check if SketchUp doesn't, in the SketchUp PlugIn folder
                          (Library/Application Support/Google SketchUp 8/SketchUp/plugins/)
                          that the 3DxSketchUp.bundle.plug and the 3DxSketchUp.rb is in there. (These
                          two files are for the navigation in SketchUp)

                          Then install the plugins again via the 3Dconnexion preferences. The files
                          should be back again. Just make some short changes in the SketchUp Profile
                          in the 3Dconnexion preferences. Now check the hidden Library folder again,
                          to make sure a new com.3dconnexion file was created.

                          The next step is to reboot the system and start SketchUp again. Is the
                          navigation still working? Check if files in the SketchUp plugin folder are
                          still there. Also check if the config file (com.3dconnexion...) file is
                          still there. "

                          I'll try this tomorrow, but as I've tried similar things before, and have had temporary success but then it's stopped working again, I'm not holding my breath!

                          Best regards, Sally

                          1 Reply Last reply Reply Quote 0
                          • Mike LuceyM Offline
                            Mike Lucey
                            last edited by

                            Thanks for the update Sally. Can you let us know how you get on?

                            Support us so we can support you! Upgrade to Premium Membership!

                            1 Reply Last reply Reply Quote 0
                            • sallyS Offline
                              sally
                              last edited by

                              Hi all,

                              I just did exactly what the technical support team suggested, and IT STILL DOES NOT WORK!!!! Grrr!

                              So it's back to them, I'll keep you posted.

                              1 Reply Last reply Reply Quote 0
                              • sallyS Offline
                                sally
                                last edited by

                                Well after being passed up the chain, over 28 emails to and from me and lots of delays.....it is now working. I had to download the latest driver (10.0.10) which is still in beta, but due to be released soon. So all seems to be OK, finally! Now at least I'll get a chance to use it!

                                If you want to download this driver, go here http://www.3dconnexion.com/labs

                                My patience was wearing thin, let's hope it works consistently now! Or I will be asking for my money back.

                                1 Reply Last reply Reply Quote 0
                                • Mike LuceyM Offline
                                  Mike Lucey
                                  last edited by

                                  Thanks for keeping us posted Sally. Fingers crossed it keeps going well for you.

                                  Mike

                                  Support us so we can support you! Upgrade to Premium Membership!

                                  1 Reply Last reply Reply Quote 0
                                  • mikebelluckfM Offline
                                    mikebelluckf
                                    last edited by

                                    @sally said:

                                    Well after being passed up the chain, over 28 emails to and from me and lots of delays.....it is now working. I had to download the latest driver (10.0.10) which is still in beta, but due to be released soon. So all seems to be OK, finally! Now at least I'll get a chance to use it!

                                    If you want to download this driver, go here http://www.3dconnexion.com/labs

                                    My patience was wearing thin, let's hope it works consistently now! Or I will be asking for my money back.

                                    Hurrah!! my 3D Connexion Space Mouse now works in SKP 2013. Thanks Sally

                                    MIKE BELL
                                    http://www.mikebell.eu   +44 7970 646 705

                                    Event // Exhibition // Experiential // Installation
                                    Design / Layouts / CAD Plans / Digital Scamps

                                    1 Reply Last reply Reply Quote 0
                                    • 1 / 1
                                    • First post
                                      Last post
                                    Buy SketchPlus
                                    Buy SUbD
                                    Buy WrapR
                                    Buy eBook
                                    Buy Modelur
                                    Buy Vertex Tools
                                    Buy SketchCuisine
                                    Buy FormFonts

                                    Advertisement