New geographical restrictions for V-ray sales

Ecuadorian · 13 Apr 2012, 16:39

V-ray is something I always say: "One day I'll buy it and learn to use it". I was glad to see it was sold WorldWide. But today I checked and...

@unknownuser said:

Unfortunately due to Chaos Group territorial restrictions, we can sell V-Ray for SketchUp in Canada, USA, Mexico, Puerto Rico, Belize, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, and Panama only. To purchase V-Ray for SketchUp, you will need to locate a reseller within your region.

thomthom · 14 Apr 2012, 09:52

Isn't that the regions ChaosGroup sell directly to - and if you're not within these regions you need to contact a reseller in your area?

I agree though - they are making it unnecessarily complicated for the user. V-Ray for Rhino now requires a dongle as well. I found ASGVis to be much more customer friendly.

dkendig · 19 Apr 2012, 18:58

vray.com was purchased by someone that has NOTHING to do with Chaos Group, V-Ray, ASGvis, etc. They are just a reseller like the rest of the resellers out there. ASGvis also distributed it's products via resellers, but in addition to that, sold the products it made itself. This was unfair for our resellers though, and caused a lot of complications. Product creation and product sales are often separated, although it's less common in the world of software, it's still a common practice. We aren't really set up to handle worldwide sales, taxes, shipping, etc. That's all unnecessary overhead, which can be handled by local resellers much more efficiently.

To purchase our product, we recommend you use our website to locate a local reseller that can help you. It's not realy complicated, all you have to do is click the Purchase button at the top of our site, and then choose V-Ray for SketchUp from the drop down list. (or click this link: http://www.chaosgroup.com/en/2/purchase.html?pID=10 ).

People often get confused and think that vray.com is part of Chaos Group... I really wish that company hadn't decided to use or product's name for their domain name... that is a very sneaky and misleading way of attracting business.