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    Scheduled Pinned Locked Moved SketchUp Bug Reporting
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    • Mike AmosM Offline
      Mike Amos
      last edited by

      OK, I get sketchup 8 (free) crashing and report the issue, the response window which opens tells me the issue has been resolved with the latest release and I should get the latest release. I check and get a report that I have the latest version. E|ither sketchup is a lying dog or it is pontificating and I do not have the latest version, what is a bloke to do? Not happy with the program crashing whenever I do anything but not able to do much because the reported solution is pants.

      Perhaps I need pencil and paper methodology with this one.

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      • dukejazzD Offline
        dukejazz
        last edited by

        Right click, SketchUp.exe - properties - compatibility - xp:
        May help
        Also you need DirectX 8 and DirectX 9 installed
        SketchUp.exe work best in 32 than 64.

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        • Mike AmosM Offline
          Mike Amos
          last edited by

          That is something which should not be required now, not since v7 afaik.

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          • thomthomT Offline
            thomthom
            last edited by

            @dukejazz said:

            Also you need DirectX 8 and DirectX 9 installed

            eh? SketchUp uses OpenGL - not DirectX.

            Thomas Thomassen β€” SketchUp Monkey & Coding addict
            List of my plugins and link to the CookieWare fund

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            • thomthomT Offline
              thomthom
              last edited by

              @thomthom said:

              @dukejazz said:

              Also you need DirectX 8 and DirectX 9 installed

              eh? SketchUp uses OpenGL - not DirectX.

              @dukejazz said:

              SketchUp.exe work best in 32 than 64.

              Again ... ??? ... Under 64bit OS 32bit applications runs just as fine as under 32bit OS.

              Thomas Thomassen β€” SketchUp Monkey & Coding addict
              List of my plugins and link to the CookieWare fund

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              • dukejazzD Offline
                dukejazz
                last edited by

                My statement maybe off the mark above

                but

                I perfer turning off openGL and to use the smaller DirectX8
                My machine seem to run faster. Shetchup dosn't need much of a graphics support.

                "OpenGL has always been better in the professional graphics market than DirectX, while DirectX is used mostly for computer games. Currently both OpenGL and DirectX have a large enough overlap in functionality that either could be used for most common purposes, with the operating system itself often being the primary criterion dictating which is used, with DirectX the common choice on Windows, and OpenGL being used on nearly everything else. Some esoteric applications still divide the applicability of the two APIs:"

                Now Troobleshooting
                Safe mode doesn't use the NVIDIA driver or nor DirectX9c , so modeling would be slower and the infomation will be helpful.
                See if it stable there?

                Try tweaking your NVIDIA control panel to tune-up sketchup (turn on/off openGL)
                Old programs like sketchup can use DirectX8 or DirectX9c if installed
                Right click, SketchUp.exe - properties - compatibility - xp
                The frame work you may have loaded is MS thus work better with DirectX
                For OpenGL 3.0 DirectX10 need to be loaded to pc .
                pic_0063.jpg
                Win7-64bit more buggier than 32 bit
                I went to SketchUp Help Forum and found this
                Welcome to the Google SketchUp Help Forum
                http://groups.google.com/a/googleproductforums.com/forum/#!forum/sketchup
                pc
                Sketchup 8 Very unstable on my system
                By jimminy121212 - 9 posts - 35 views - updated Mar 29 (16 hours ago)

                SketchUp Version: 8

                "Win7-64bit SP1, 2.13 GHz Intel Xeon, nVidia Quadro 2000, 12 GB Ram
                I am experiencing crashes all the time on my system. It often seems to do with panning, especially when inside a group or component or just after closing one or the other, though not always. I would say it just seems generally unstable and buggy on this computer.
                My toolbars and menus won't stay put either. Every time I open SU I have to realign everything".

                "SketchUp Pro does provide technical support. Go to Help > Contact us and fill out the technical support form. The support staff would be the ones who can interpret the splats".

                "You write that your model is getting large. There are some techniques to help you manage larger models" https://sites.google.com/site/sketchupsage/faster.

                "Try tweaking your NVIDIA control panel" https://sites.google.com/site/sketchupsage/problems/gpu#TOC-Graphics-card-control-panel-tune-up.

                "Something could be conflicting with SU which causes the program to crash. I personally had a mouse driver become corrupted over time and end up causing nasty problems with SU. I remember another nasty crash problem being attributed to a printer driver for someone else. Some SU plugin may cause problems. Troubleshooting crashes without knowing knowing where to begin poking around is a bit of a crap shot. To help isolate system conflicts try running SU in clean boot, keeping note of running processes. I've used HijackThis to record a log of running processes. If the problem still occurs in clean boot, try safe mode and record the running processes for comparison with the running processes in normal mode and clean boot. Safe mode doesn't use the NVIDIA driver, so modeling would be slow."

                πŸŽ‰ just trying to help.

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