Lumen RT Plugin not working

Syndicate · 2 Feb 2012, 08:09

I hit the export to Lumen Rt button, I get a dialog box asking me to export the selected model or not. Either answer I choose the box goes away and then nothing.

Nicholas Phelps · 2 Feb 2012, 14:16

IS this happening with all models, or one in particular?
What happens if you try to export the empty SketchUp startup scene? Do you see the LumenRT interface?

Syndicate · 2 Feb 2012, 16:11

Thanks Nicholas for the reply. I tested it with an empty scene, only the female standing there. Nothing selected, upon export, nothing happens. If I select her, and then hit Export, I get the dialog box again. When I choose any option, the box again goes away and nothing happens. This is also the trial version of Lumen Rt I downloaded. One more thing. As I was installing Lumen Rt, I opened Sketchup to check it out, it had realized that some parts of the plugin were already installed and gave me an error about certain files missing. I realized why it did that. I closed Sketchup and waited for the Lumen install to complete. Re-opened Sketchup with no errors but now the plugin doesnt work. Should I re-install Sketchup?

Syndicate · 2 Feb 2012, 16:38

I tried that already to no avail

Nicholas Phelps · 2 Feb 2012, 16:42

Yes, sounds very much like a problem during install. But before you re-install SketchUp, I'd recommend you just try re-installing LumenRT first. Maybe uninstall it first, just in case.

Nicholas Phelps · 2 Feb 2012, 16:43

Hmm. Well then if that's not too much of a hassle, could you try uninstalling LumenRT, then uninstall SketchUp, and then re-install both products?

Syndicate · 2 Feb 2012, 16:51

Will do.

Syndicate · 2 Feb 2012, 17:05

One thing I forgot to mention. Sketchup is 32-Bit, the plugin is 64. Does this make a difference?

Syndicate · 2 Feb 2012, 17:23

Thats a no go Nicholas. Still nothing

Nicholas Phelps · 2 Feb 2012, 18:08

Re 32 vs 64 bit: That's not a problem, since LumenRT is launched as a separate application.
I don't understand the cause of your problem.
To clarify, does the LumenRT interface appear inside of SketchUp, when you select it from the plug-in menu or click the LumenRT icon?

Syndicate · 2 Feb 2012, 18:38

The interface does not show up. Ive attached an image of what I get. Also, I have ran setup with admin rights on both the 32 and 64 bit. Maybe Ive got a bad trial installer?

Nicholas Phelps · 2 Feb 2012, 19:15

Maybe a bad download. What happens if you have nothing selected in the scene when you invoke LumenRT?

Syndicate · 2 Feb 2012, 19:28

If nothing is selected when I invoke Lumen Rt 2, then I dont even get the popup like in the pic. Nothing at all happens.

Nicholas Phelps · 2 Feb 2012, 19:35

Do you have other plug-ins inside of SketchUp? Is JAvascript disabled by any chance? I've heard of possible interactions with JS...

Syndicate · 2 Feb 2012, 19:40

Its a barebones Sketchup install. The only plugin is LumenRT. I forgot how to check for Javascript enabled?

Nicholas Phelps · 2 Feb 2012, 19:47

I think it has to do with your browser settings. Not sure, though, sorry.

dburdick · 2 Feb 2012, 20:45

@syndicate said:

I hit the export to Lumen Rt button, I get a dialog box asking me to export the selected model or not. Either answer I choose the box goes away and then nothing.

Hi Syndicate,

Lets do a test.
Try loading in a bigger model to test LumenRT - like a house from 3D Warehouse or something. Then , lets open up the ruby console by going to Window --> Ruby Console.
Now, don't select anything in the scene, just go the menu Plugins --> LumenRT --> Export Full Model.

You should then see the export user interface:

If you don't see this interface, check to see what the Ruby Console is showing.

Dave

Syndicate · 3 Feb 2012, 06:26

The interface didnt popup but heres what the console says:

Error: #<Errno::EACCES: Permission denied - D:/Program Files/e-on software/LumenRT 2/LumenRT/Ruby/Settings.ini>
(eval):1844:in initialize' (eval):1844:in open'
(eval):1844:in save_Settings' (eval):1862:in get_SavedSettings'
(eval):1636:in initialize' (eval):192:in new'
(eval):192:in lumenRT_exportModel' (eval):278:in load'
(eval):1844:in `call'
(eval):1844

Syndicate · 3 Feb 2012, 06:28

This is ridiculous. Sorry, Dave, didnt see your reply. Ill try this.

Syndicate · 3 Feb 2012, 07:01

FIXED!!! I realized that the console told me the settings.ini file was denied permission. I used a handy little tool called "Take Own" and took ownership of the LumenRT 2 folder and Voila!