Sketchup crashes when saving

edu1987 · 11 Aug 2010, 04:23

Hi guys recently ive been having some problems with sketchup it works fine until i try to save my work it crashes once i hit the save buttom ive unistalled it and re installed it but nothing works.I use SU pro7 and OS windows 7 ultimate i stoped using SU for a long time so i cant tell if maybe an update messed up SU. please help

Gaieus · 11 Aug 2010, 08:19

Hi Eduardo again,

So as I said, I do not use Win 7 so cannot be sure...

Try this however; go to your Window > Preferences > OpenGL settings and disable hardware acceleration.

Close SU and reopen and try to model something and save.

What video card do you have installed by the way? And what SU version? SU 7.0 or 7.1?

Is the crash happening (as you say) upon saving? Is your work still saved? If so, can you re-open it?

In any case, are you getting a BugSplat when the crash occurs? (And if so, are you sending it in? This would be important and best would be if you described in a couple of words what you have been doing prior to the crash in the BugSplat dialog)

thomthom · 11 Aug 2010, 08:52

Does it happen to all models, or just one?

edu1987 · 11 Aug 2010, 19:24

Thks guys, Gaieus i tried dissabling hardware acceleration many times before but nothing, i don´ t know what video card im using i may need help to figure that out but i´ ve used sketchup for many years now in this laptop and never gave problems, my SU is 7.1. Once i name the model i hit save buttom and it crashes, a windows notification comes up saying that the application stoped working and to close SU, but no bug splat appears and the model is not saved.

Thomthom it appears to happen only when i model from scratch, i tried saving a model that wasn´ t mine and everything ok i even tried savig a model i did a few months ago with this same SU and OS and laptop and it saved normally.

thomthom · 11 Aug 2010, 19:45

hmm... might be worth running a check on your HD?

edu1987 · 11 Aug 2010, 20:55

really?

mitcorb · 11 Aug 2010, 22:38

@edu1987:
Do you happen to use CCleaner? (Piriform.com )
An interesting feature of its User Interface is that it lists the name and model of your graphics card on the frame(? not sure of the terminology) of the interface window.
This software may assist you in other areas, but proceed cautiously.

Otherwise, use start all programs accessories system information.

baz · 12 Aug 2010, 00:48

I've been getting this as well since upgrading? to win 7 from xp.
I get a bugsplat on exiting su every 4 or 5 exits, but the file saves ok. An annoyance but no harm done, but sketchup seems buggier all round on win 7.
baz

edu1987 · 12 Aug 2010, 00:49

I dont use cc cleaner i use tuneup utilities and it has the same feature, now i know my video card its a Mobile Intel(R) 965 Express Chipset Family.

...and by the way thomthom i did a disk scan using this same tuneup utilities and didnt show any problems, maybe i can use another program?

Gaieus · 12 Aug 2010, 10:19

@edu1987 said:

...it appears to happen only when i model from scratch, i tried saving a model that wasn´ t mine and everything ok i even tried savig a model i did a few months ago with this same SU and OS and laptop and it saved normally.

So only with new models? Not with old ones that you open?

@edu1987 said:

my video card its a Mobile Intel(R) 965 Express Chipset Family.

Well, that's not an ideal card (most probably does not support OpenGL at the level SU would need) but disabling HW acceleration should "fix" any issues with crashes.

thomthom · 12 Aug 2010, 11:31

@baz said:

An annoyance but no harm done, but sketchup seems buggier all round on win 7.
baz

"Buggier" - in what sense? Sounds like a system issue. Probably a graphic driver issue.

honoluludesktop · 12 Aug 2010, 12:53

Baz, by upgrade, do you mean going from WinXP to Win7 on the same PC? If so, perhaps that has resulted in your problem?

edu1987 · 12 Aug 2010, 17:58

Yes Gaieus it only happens with new models, when i open an old one (even one made in this same laptop with the same SU) it saves fine i even do some new modeling in the file and still saves fine.

@unknownuser said:

Well, that's not an ideal card (most probably does not support OpenGL at the level SU would need) but disabling HW acceleration should "fix" any issues with crashes.

Yes may not be the best for SU but this have never happened before i dont even remember SU giving me that much of bugsplats or any other mayor problems it used to work fine, and i have dissabled the hardware acceleration, in fact ive always worked like that in SU and still this is new; is there any type of video card configuration i can try or something i can tweak? maybe a win7 update messed that up...

thomthom · 12 Aug 2010, 18:24

Have you updated your graphic card drivers?

baz · 13 Aug 2010, 00:52

@thomthom said:

@baz said:

An annoyance but no harm done, but sketchup seems buggier all round on win 7.
baz

"Buggier" - in what sense? Sounds like a system issue. Probably a graphic driver issue.

Its a bit hard to pin down 'buggier'.
I definitely get more bugspats, usually when asking a ruby to something intensive. Somtimes it takes forever to explode a group or Comp, which I had never noticed before. The whole app just seems a bit clunkier. Also something weird is going on with components: when I do a 'save as' the comp does not appear in 'explorer', even after a refresh, tho it does in the comp dialogue in Su, but without the name i gave it, just the generic name (Group#2). Hang on, I just tested that again and it now works! Although when I closed the file I got the bugsplat again.
Re the move to win 7, I did a clean install and updated all the drivers inc the latest nvidea one.
I havent had any problems with my other apps, tho apart from Photoshop they are all pretty lightweight.
I dont have any games so I cant test the graphics card against them.
baz

honoluludesktop · 13 Aug 2010, 02:20

Raz, if you installed Win7 from a newly formatted drive, it sounds like a bad match between Win7 and SU, but others haven't mentioned it, have they? Could your selection of rubys be a problem? How about opening and closing a problem model after temporarily moving them to a temp folder?

baz · 13 Aug 2010, 02:41

@honoluludesktop said:

Raz, if you installed Win7 from a newly formatted drive, it sounds like a bad match between Win7 and SU, but others haven't mentioned it, have they? Could your selection of rubys be a problem? How about opening and closing a problem model after temporarily moving them to a temp folder?

thanks, it does'nt seem to be any particiular model, but I'll give that a go.

thomthom · 13 Aug 2010, 06:00

@honoluludesktop said:

Raz, if you installed Win7 from a newly formatted drive, it sounds like a bad match between Win7 and SU, but others haven't mentioned it, have they?

No - I have used Win7 since the first public beta. And we have Win7 on all the machines at the office. So it has to be some system specific issue.

baz · 13 Aug 2010, 06:49

@thomthom said:

@honoluludesktop said:

Raz, if you installed Win7 from a newly formatted drive, it sounds like a bad match between Win7 and SU, but others haven't mentioned it, have they?

No - I have used Win7 since the first public beta. And we have Win7 on all the machines at the office. So it has to be some system specific issue.

Well that good news and bad, I guess:(
baz

thomthom · 13 Aug 2010, 07:06

Good news in the sense that it could/should be fixable. Had it been a Win7 issue you'd be out of luck.