LICENSING ISSUES
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My license version 3 ended with-ALM. This was purchase directly from SketchUp.
My license for 4 has ended with -ALM. This was purchased directly from SketchUp.
My license for 5 has ended with -ALM. This was purchased directly from SketchUp.
My license for 6 has ended with -ALM. This was purchased directly from SketchUp.
Evidently their work to migrate everyone over to -ALW didn't include me. I have never purchased SketchUp from anyone but @last.
I will try one more freakin' time. Thanks Gaeius.
Edit: I have try to fill out that damn form three times and it keeps giving me an error message about a "bad request" everytime I hit send. Damn this is frustrating. Please @last, buy the company back from Google!
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Jeff,
As far as I understood, ALM is a perfectly current license number ending for the Mac version purchased directly. M is for Macintosh and I guess many remember what AL must stand for...
Anssi
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Yep, should be fine Anssi. I don't know why they don't send me the key, reply to my emails, technical assistance forms or call. I offered to reverse the charges. I have receipts for every upgrade from version 3. Don't get it. Yea, I know, they're busy. Me too. I'm also out 90 bucks.
Only difference I can see that would cause this is now it's Google instead of @Last. Sucks. If my email is kicking it back, which my IT staff assures me is not happening, then they should call. They have the number. Right Jody?
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I had problem to upgrade on the wizard, my licence was "SKU not found"
I had the answer to-day from SU : my 6.0 licence was bought with @last, and these licences are not included in the actual data base. So the problem should be solved within some hours
Marc -
Just received the key. They didn't say anything about the database issue, they said the first one bounced. I really don't know why. If you google guys are reading this, send me the bounced message so I can decipher the error.
Thanks Gaieus. Thanks Angleret. Thanks Google.
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I purchased an upgrade to our network licenses last week Monday and got the auto-reply and no auth code yet. (I've been checking the junk email folders.) Our serial number ends in -ALW. I contacted sales through the web page yesterday and got another auto-reply.
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Hi!! i am very very happy , tomorrow i will get my sketchup 7 license for the work. Before i pay the student pro license but i can convince my boss to buy it jeje
, it only takes me like a month of work showing him good and fast sketchup results.We can't authorize before because i download the wrong SU version or something, the technic support guy just figure out the solution today. Well i go to sleep, tomorrow i will post my favorite design in sketchup, my grade ring.
Regards
[Rö]
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Not an issue yet - but will be in about 3 weeks when I migrate to a MacBook Pro from my PC.
I've emailed and formed on the Google 'sales' site several times now with 0 success.I want to have everything ready to transfer - so I need to swap my license from PC to Mac (or run in XP in Bootcamp... which I'm trying to avoid).
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you dont have you use bootcamp, you can use a virtual machine instead, so it runs from within the mac interface...
but thats off topic.
i havet upgraded to v7 yet as i detest the fact that they'de made it backwards incompatable
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@sir said:
i havet upgraded to v7 yet as i detest the fact that they'de made it backwards incompatable
Huh?
My SU 7 can write SKP files back to version 3 (6 years ago) and Autocad files back to version 12 (around 1992 if I remember right)
Anssi
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I went ahead and bought Google SU7 Pro, received an email telling me I purchased it, but so far no license sent. Is this standard? I was thinking a license would be sent in the first hour or so, but now it's over four hours. Anyone shed any light on this situation? Much appreciated.
Oh, I should say I've checked all my spam filters (gmail) and nothing is there, either.
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I wouln't worry after a couple of hours only - maybe after a couple of days...
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I downloaded and installed the version 7 Pro upgrade and now SU stops working every few minutes and takes a really long amount of time to get anything done. I ordered my educational teacher license (?) using the links provided but the vendor hasn't sent me a license, code, key, or anything.
Should I uninstall the Pro version then install the free version until I get the license from the vendor?
BTW, I'm REALLY enjoying the new features w/7. MEGA-THANKS!!!
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Hi Brad,
Leave the pro in trial mode. It will decently downgrade into "eval" (with the features of the free version) after 8 working hours but you can always activate the license afterwards; any time. (Installing the free version ON TOP of the pro wouldn't change anything though)
Keep kicking your vendor's @rse...
If you are concerned with the poor performance, it won't matter if you use the free or pro versions (as they are practically the same) but should check some system problems.
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Thanks
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@gaieus said:
I wouln't worry after a couple of hours only - maybe after a couple of days...
Does the location have any impact of how fast it goes to get licens through? Living on the westcoast of USA.
When I bought my upgrade from SU6 pro to SU7 pro I had an email within the halfhour with the new licens-code.
However, I experience the SU7 pro slower than the previous version and also the component library (from Google/sketchup) is a pain to work with. Can't find as before a complete architecture libraryto download, even though I have used the walk through provided by SketchUp/Google. Any suggestions how to get hold of those libraries.Have a nice weekend everyone.
Per
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@ccd said:
Does the location have any impact of how fast it goes to get licens through? Living on the westcoast of USA.
And I live in Middle Europe... But I don't know how it would be affected by distance. Certainly,during the very first days after the new release, there must've been big traffic at Google's.
Now as for your component libraries; why don't you copy all you used to have (and I suppose still have) from SU 6 to SU 7? (from the components folder under the SU application in Program files).
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@gaieus said:
I wouln't worry after a couple of hours only - maybe after a couple of days...
OK, It's going on 5 days now and I still have zero answers from Google. I'm still waiting for my already paid for SketchUp 7 upgrade registration information. I've tried contacting them 4 times now through the contact information they gave in the receipt email. I use Gmail and have checked my SPAM.
Does anyone have a phone number or a different way to get in contact with the Google SketchUp folks? I have to say, I love SketchUp, but I'm quickly growing to hate Google support.
TIA,
Chipp -
@sir said:
you dont have you use bootcamp, you can use a virtual machine instead, so it runs from within the mac interface...
but thats off topic.
i havet upgraded to v7 yet as i detest the fact that they'de made it backwards incompatable
i have v6 and v7. didn't realize they weren't backwards incompatible... until i send files to folks with only v6. but i need the options to play with the dyn components and i'm enjoying (somewhat) the improvements in layout.
i'll try running it via vmware fusion - is that what you are doing?
i'll still need to boot into xp for autocad when i need to do some heavy lifting on the 3d side. until i test my worst case i won't know if an emulator will be 'good enough' for me.that said - google finally responded and set me up with their 'sales' number for when i need to contact them about handing over $50 to transfer my license from PC to Mac.
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While SU 7 files aren't backward compatible, you can always save your file in SU 6 format from SU 7. Certainly dynamic components wouldn't work in SU 6.
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