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    LICENSING ISSUES

    Scheduled Pinned Locked Moved SketchUp Discussions
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    • GaieusG Offline
      Gaieus
      last edited by

      Just FYI ("hunted" down from the Help Groups where Vicky posted)

      @unknownuser said:

      To clear this matter up, you're correct that the SketchUp Upgrade
      Wizard isn't recognizing your license because the serial number ends
      in -CTD. Google SketchUp Pro licenses purchased from us recently all
      end in -ALW, so the "SKU not recognized" error refers to the fact that
      your serial number is different.

      As Bob noted, if last three characters aren't -ALW, this typically
      indicates that the license was purchased through a reseller. In your
      case though (licenses ending in -CTD), your license was purchased
      through us, not through a reseller. This license was probably
      purchased pretty early on (like SketchUp 3) and then upgraded several
      times.

      To avoid problems like this in the future, we're working to migrate
      everyone's license over to the -ALW system. As a result, you'll need
      to speak to our Sales team directly in order to upgrade and convert
      your license. The price is still the same, but the Upgrade Wizard
      isn't set up to make these changes.

      The Sales team has a contact form separate from Support, which you can
      fill out here:

      Error 404 (Not Found)!!1

      favicon

      (sketchup.google.com)

      Please note though, that our Sales team has been extra busy the last
      week working to get everyone upgraded, so it may take a little longer
      than expected to get your license upgraded. All of us here really
      appreciate your patience, though, and we want to get you up and
      running as soon as possible. I hope that helped to clear up any
      questions.

      Thanks,
      Vicky

      Gai...

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      • J Offline
        jeff jacobs
        last edited by

        My license version 3 ended with-ALM. This was purchase directly from SketchUp.

        My license for 4 has ended with -ALM. This was purchased directly from SketchUp.

        My license for 5 has ended with -ALM. This was purchased directly from SketchUp.

        My license for 6 has ended with -ALM. This was purchased directly from SketchUp.

        Evidently their work to migrate everyone over to -ALW didn't include me. I have never purchased SketchUp from anyone but @last.

        I will try one more freakin' time. Thanks Gaeius.

        Edit: I have try to fill out that damn form three times and it keeps giving me an error message about a "bad request" everytime I hit send. Damn this is frustrating. Please @last, buy the company back from Google!

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        • AnssiA Offline
          Anssi
          last edited by

          Jeff,

          As far as I understood, ALM is a perfectly current license number ending for the Mac version purchased directly. M is for Macintosh and I guess many remember what AL must stand for...

          Anssi

          securi adversus homines, securi adversus deos rem difficillimam adsecuti sunt, ut illis ne voto quidem opus esset

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          • J Offline
            jeff jacobs
            last edited by

            Yep, should be fine Anssi. I don't know why they don't send me the key, reply to my emails, technical assistance forms or call. I offered to reverse the charges. I have receipts for every upgrade from version 3. Don't get it. Yea, I know, they're busy. Me too. I'm also out 90 bucks.

            Only difference I can see that would cause this is now it's Google instead of @Last. Sucks. If my email is kicking it back, which my IT staff assures me is not happening, then they should call. They have the number. Right Jody?

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            • A Offline
              anglaret
              last edited by

              I had problem to upgrade on the wizard, my licence was "SKU not found"
              I had the answer to-day from SU : my 6.0 licence was bought with @last, and these licences are not included in the actual data base. So the problem should be solved within some hours
              Marc

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              • J Offline
                jeff jacobs
                last edited by

                Just received the key. They didn't say anything about the database issue, they said the first one bounced. I really don't know why. If you google guys are reading this, send me the bounced message so I can decipher the error.

                Thanks Gaieus. Thanks Angleret. Thanks Google.

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                • D Offline
                  Derek Edison
                  last edited by

                  I purchased an upgrade to our network licenses last week Monday and got the auto-reply and no auth code yet. (I've been checking the junk email folders.) Our serial number ends in -ALW. I contacted sales through the web page yesterday and got another auto-reply.

                  1 Reply Last reply Reply Quote 0
                  • N Offline
                    NemesisDivina
                    last edited by

                    Hi!! i am very very happy , tomorrow i will get my sketchup 7 license for the work. Before i pay the student pro license but i can convince my boss to buy it jeje 😍 , it only takes me like a month of work showing him good and fast sketchup results.

                    We can't authorize before because i download the wrong SU version or something, the technic support guy just figure out the solution today. Well i go to sleep, tomorrow i will post my favorite design in sketchup, my grade ring.

                    Regards

                    [Rö]

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                    • bmikeB Offline
                      bmike
                      last edited by

                      Not an issue yet - but will be in about 3 weeks when I migrate to a MacBook Pro from my PC.
                      I've emailed and formed on the Google 'sales' site several times now with 0 success.

                      I want to have everything ready to transfer - so I need to swap my license from PC to Mac (or run in XP in Bootcamp... which I'm trying to avoid).

                      mike beganyi design + consulting llc

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                      • S Offline
                        Sir
                        last edited by

                        you dont have you use bootcamp, you can use a virtual machine instead, so it runs from within the mac interface...

                        but thats off topic.

                        i havet upgraded to v7 yet as i detest the fact that they'de made it backwards incompatable

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                        • AnssiA Offline
                          Anssi
                          last edited by

                          @sir said:

                          i havet upgraded to v7 yet as i detest the fact that they'de made it backwards incompatable

                          Huh?

                          My SU 7 can write SKP files back to version 3 (6 years ago) and Autocad files back to version 12 (around 1992 if I remember right)

                          Anssi

                          securi adversus homines, securi adversus deos rem difficillimam adsecuti sunt, ut illis ne voto quidem opus esset

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                          • chippwaltersC Offline
                            chippwalters
                            last edited by

                            I went ahead and bought Google SU7 Pro, received an email telling me I purchased it, but so far no license sent. Is this standard? I was thinking a license would be sent in the first hour or so, but now it's over four hours. Anyone shed any light on this situation? Much appreciated. 😄

                            Oh, I should say I've checked all my spam filters (gmail) and nothing is there, either.

                            Currently working with Cross-Reality technologies

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                            • GaieusG Offline
                              Gaieus
                              last edited by

                              I wouln't worry after a couple of hours only - maybe after a couple of days... 😒

                              Gai...

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                              • G Offline
                                GreenToaster
                                last edited by

                                I downloaded and installed the version 7 Pro upgrade and now SU stops working every few minutes and takes a really long amount of time to get anything done. I ordered my educational teacher license (?) using the links provided but the vendor hasn't sent me a license, code, key, or anything.

                                Should I uninstall the Pro version then install the free version until I get the license from the vendor?

                                BTW, I'm REALLY enjoying the new features w/7. MEGA-THANKS!!! 😄

                                If you really want something you won't ever stop pursuing it.

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                                • GaieusG Offline
                                  Gaieus
                                  last edited by

                                  Hi Brad,

                                  Leave the pro in trial mode. It will decently downgrade into "eval" (with the features of the free version) after 8 working hours but you can always activate the license afterwards; any time. (Installing the free version ON TOP of the pro wouldn't change anything though)

                                  Keep kicking your vendor's @rse...

                                  If you are concerned with the poor performance, it won't matter if you use the free or pro versions (as they are practically the same) but should check some system problems.

                                  Gai...

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                                  • G Offline
                                    GreenToaster
                                    last edited by

                                    Thanks

                                    If you really want something you won't ever stop pursuing it.

                                    1 Reply Last reply Reply Quote 0
                                    • CCDC Offline
                                      CCD
                                      last edited by

                                      @gaieus said:

                                      I wouln't worry after a couple of hours only - maybe after a couple of days... 😒

                                      Does the location have any impact of how fast it goes to get licens through? Living on the westcoast of USA.
                                      When I bought my upgrade from SU6 pro to SU7 pro I had an email within the halfhour with the new licens-code.
                                      However, I experience the SU7 pro slower than the previous version and also the component library (from Google/sketchup) is a pain to work with. Can't find as before a complete architecture libraryto download, even though I have used the walk through provided by SketchUp/Google. Any suggestions how to get hold of those libraries.

                                      Have a nice weekend everyone.

                                      Per

                                      User of SU for the last 4 years and seen quite some improvement and uses of the program. Clients like it to as they can see changes directly and understand the impact to the better or worse. Together with SUPodium presentations has never been easier.

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                                      • GaieusG Offline
                                        Gaieus
                                        last edited by

                                        @ccd said:

                                        Does the location have any impact of how fast it goes to get licens through? Living on the westcoast of USA.

                                        And I live in Middle Europe... But I don't know how it would be affected by distance. Certainly,during the very first days after the new release, there must've been big traffic at Google's.

                                        Now as for your component libraries; why don't you copy all you used to have (and I suppose still have) from SU 6 to SU 7? (from the components folder under the SU application in Program files).

                                        Gai...

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                                        • chippwaltersC Offline
                                          chippwalters
                                          last edited by

                                          @gaieus said:

                                          I wouln't worry after a couple of hours only - maybe after a couple of days... 😒

                                          OK, It's going on 5 days now and I still have zero answers from Google. I'm still waiting for my already paid for SketchUp 7 upgrade registration information. I've tried contacting them 4 times now through the contact information they gave in the receipt email. I use Gmail and have checked my SPAM.

                                          Does anyone have a phone number or a different way to get in contact with the Google SketchUp folks? I have to say, I love SketchUp, but I'm quickly growing to hate Google support.

                                          TIA,
                                          Chipp

                                          Currently working with Cross-Reality technologies

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                                          • bmikeB Offline
                                            bmike
                                            last edited by

                                            @sir said:

                                            you dont have you use bootcamp, you can use a virtual machine instead, so it runs from within the mac interface...

                                            but thats off topic.

                                            i havet upgraded to v7 yet as i detest the fact that they'de made it backwards incompatable

                                            i have v6 and v7. didn't realize they weren't backwards incompatible... until i send files to folks with only v6. but i need the options to play with the dyn components and i'm enjoying (somewhat) the improvements in layout.

                                            i'll try running it via vmware fusion - is that what you are doing?
                                            i'll still need to boot into xp for autocad when i need to do some heavy lifting on the 3d side. until i test my worst case i won't know if an emulator will be 'good enough' for me.

                                            that said - google finally responded and set me up with their 'sales' number for when i need to contact them about handing over $50 to transfer my license from PC to Mac.

                                            mike beganyi design + consulting llc

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