@2ndfloorne said:
Can't something be done to fix the process?
The licensing system is not perfect. It is something we are evolving and improving.
The language used around expired licenses is wrong and something we have raised with creators. A user shouldn't be told a license is expired for a perpetual license. But a license can no longer work if an extension updates because of changes to improve licensing.
There are many moving parts when it come to licensing. Different Operating Systems, different Sketchup versions, different devices etc...
Overall, the number of successful licensees vs those that run into issues is not high. Only those with issues will either email or post here. In fact, in the early days of licensing we had way more issues to resolve. So there's a movement in the right direction on our side. Ideally we need less friction.
I do understand your frustration but in most cases the cause is what I am interested in.
Please run the Window > Libfredo Settings > Fredo6 Plugins Information for Sketchucation Support menu command in SketchUp and copy/paste the output into your reply.
It is also worth pointing out we had unplanned server maintenance today which meant some down time when it came to licenses. This should be resolved now.