Posts made by philv282

Has anyone heard from Garry in the last month?

@lyric2050 said:

I had to suddenly get a new computer and have been trying to have my license reset since 3/11/22. I originally emailed Gary my user ID and heard nothing. I tried via the site and then emailed again 3/15. He responded to the email asking for my userid and I replied back within an hour. I never heard back from Gary. It appears that Gary was at some point very responsive, but its looking like that's no longer the case. Or he's very selective with who he responds to. Though this extension is amazing, I cannot use it and there seems to be a lacking in support. I hope that everything is ok and he just needs an assistant. I have other extensions where I can update my info via my account page and my account is reset instantly. Just know that when you have access to the extension is great, but it comes with a risk of no support and not being able to use it if you have to get a new computer.

I am literally having exactly the same issue. The Plugin is great but the support is somewhat lacking. There really should be a way to do this through your account rather than relying on Garry to provide these sorts of minor tweaks. I've paid for both CabMaker and CutMaster Pro and right now both are useless to me....
Hoping Garry's OK as he is usually pretty responsive but clearly hasn't been for the last month.