@TIG
Thanks for the reply.  I did the repair but no change.
Also did the Ruby Console lookup you suggested and got "=>nil" both times.
I installed SketchUcationTool.rbz by downloading from here: https://sketchucation.com/resources/plugin-store-download.  Then went to the Extension Manager in SU and hit Install, found the file, etc.
The install looks like it works fine.  The toolbar shows up, and I can open the Store, the Plugins Mgr. and the Extensions Mgr.  But when I try to install an extension from the Store, the install icon just spins.  And then when I restart SU, I get the failed to load error message.
Happy to hear any other ideas you have, although this is likely unique to me.  And either way, this is not a huge deal as I can simply download/install extensions individually.  I just really like the convenience of the Tools extension.