@mike lucey said:

Noticed that Jeremy is using SU V7! Could this have a bearing on the matter?

I apologize for the confusion, I am running Sketchup 2013 Pro. I updated my profile to show this.... Thank you.

@tig said:

Try this...

Open IE.
Press F12.
Press Ctrl+R to clear the entire browser cache.

Then restart SketchUp and test the tool...

I did this both in IE and Firefox with no success. If it helps rule anything out, the computer I am using is 3 days old and has barely been used.

Thank you again!!!

@tig said:

There is a one-off login to SCF with this tool, which links your PC to you account.
This is to allow us to do some future plans - like telling you if the plugin you got a few weeks ago now has an update that you might like to get. So if you AutoInstall a plugin from this tool within SketchUp, or download from the site itself [as rbz] they are all logged to you...

Please ensure that you login details are exactly right - your username and password are both probably 'case-sensitive'...

Try changing your password in your User-Account and see if that helps [avoid non-ascii characters etc in case that's the issue...]

I'll get Gábor [the IT guru] to PM you too...

TIG - Thank you for the reply!

I did try changing my password and I also uninstalled the plugin, re-downloaded and reinstalled. None of these seemed to fix the issue.

I appreciate the help and will update once I hear from "Gabor"

Rederiza - Thank you for the reply. I tried this and still get the error message that states "Username or Password missmatch, try again."

I am using the same exact username and password to log into and post of the forum, so I do not understand why it keeps saying that.

Do you have any other suggestions?

Thank you again.

I may not be posting in the correct subforum, so I apologize ahead of time.

I downloaded the SketchUcation plugin and am having a few issues. I keep trying to login per the plugins request and each time it is telling me that my username/password is incorrect, but I am able to log into the sketchucation website using the same exact credentials. Am i doing something wrong? Any suggestions or help would be appreciated.

Thank you in advance.